Director of Front Office - Rooms - Grand Bohemian Savannah

Davidson Hospitality Group•Savannah, GA

About The Position

Join the team at The Bohemian Hotel Savannah Riverfront, Autograph Collection — a premier boutique luxury hotel nestled in the heart of Savannah’s historic Riverfront district. This distinguished property blends Southern charm with artistic flair, offering guests curated original artwork, upscale dining, and sweeping river views right on Bay Street. With standout experiences like rooftop cocktails overlooking the water, refined cuisine, modern fitness and meeting facilities, and a warm, service-driven culture, The Bohemian is not just a place to stay — it’s a destination where hospitality and creativity come alive. From welcoming travelers seeking authentic Savannah experiences to hosting memorable weddings and events, our team delivers personalized, elevated service every day. Overview he Front Office Manager will oversee all front desk operations, ensuring exceptional guest service, operational efficiency, and team engagement. This leader will be highly visible, hands-on, and passionate about creating an inspiring culture while driving performance metrics and financial results.

Requirements

3+ years of progressive hotel front office leadership experience (luxury or lifestyle preferred).
Strong understanding of hotel operations, revenue strategy, and labor management.
Proven ability to lead and motivate teams in a high-touch guest environment.
Excellent communication, problem-solving, and conflict resolution skills.
Experience with major PMS systems (Opera preferred).
Ability to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

Lead the front desk team to deliver a luxury-level arrival and departure experience.
Resolve guest concerns promptly and professionally, ensuring service recovery and guest satisfaction.
Maintain strong knowledge of the local market to enhance the concierge-style guest experience.
Ensure adherence to brand standards and Forbes/AAA-level service expectations (as applicable).
Oversee daily front office operations, including scheduling, payroll, and labor management.
Monitor key performance metrics such as RevPAR, ADR, guest satisfaction scores, and upsell performance.
Ensure accurate billing, cash handling, and compliance with internal controls.
Collaborate with Housekeeping, Engineering, Sales, and F&B to ensure seamless operations.
Recruit, train, coach, and develop front office team members.
Foster an inclusive, positive, and accountability-driven culture.
Conduct regular one-on-ones, performance evaluations, and team meetings.
Lead by example through visible, hands-on engagement on the floor.
Drive upsell programs and room inventory strategies in partnership with Revenue Management.
Identify opportunities to increase ancillary revenue through guest engagement.