Director of Growth, E-commerce (Remote)

Snap Finance

2d•Remote

About The Position

We are seeking a Director of Ecommerce to lead operations and revenue growth of our ecommerce business across the Snap Finance owned digital storefronts. This role will contribute to our overall ecommerce strategy and ensure strong execution across platforms, experience, and performance initiatives. As part of the Direct-to-Consumer team, this leader works closely with cross-functional partners in Marketing, Engineering, Analytics, and Finance to ensure our ecommerce properties deliver a high performing customer experience aligned to company objectives while meeting revenue targets.

Requirements

8+ years of experience in ecommerce with people leadership responsibility
Experience driving revenue performance in a direct-to-consumer ecommerce environment
Experience with Magento and Adobe Commerce and other standard e-commerce tools
Strong technical understanding of enterprise ecommerce architecture, integrations, and system workflows
Experience partnering closely with engineering teams to support platform operations and enhancements
Strong analytical capabilities and comfort interpreting performance data to inform decisions
Experience collaborating cross functionally across internal teams
Demonstrated ability to communicate performance and operational updates to executive stakeholders
Experience building and developing high performing teams
Ability to operate effectively at both strategic and operational levels

Nice To Haves

Experience in consumer finance, complex payment ecosystems, or other highly regulated environment
Experience scaling ecommerce growth across multiple properties and customer segments

Responsibilities

Lead day-to-day ecommerce operations, ensuring site stability, performance, and accuracy creates an exceptional customer experience
Translate company ecommerce strategy into actionable roadmaps and operational plans
Lead forecasting and budgeting in partnership with Finance and provide regular business updates including executive leadership
Define and monitor key performance indicators including traffic, conversion rate, average order value, customer acquisition cost, lifetime value, and contribution margin
Identify and prioritize initiatives that support revenue growth and operational efficiency
Own operational excellence across Magento and Adobe Commerce platforms
Partner with Engineering to ensure platform scalability, performance, reliability, and security
Translate business requirements into clear technical needs for site enhancements, integrations, and backend improvements
Lead significant ecommerce initiatives including platform enhancements, system integrations, and performance optimization efforts
Evaluate and support implementation of new tools and systems as the ecommerce ecosystem evolves
Partner with Marketing to align onsite experience with paid media, lifecycle marketing, and promotional campaigns
Collaborate with Operations and Finance to align inventory planning, fulfillment processes, margin goals, and financial forecasting
Support initiatives related to consumer financing and payment experiences across the full suite of Snap Finance products
Lead, coach, and develop a high performing ecommerce team
Establish clear goals, accountability, and development plans
Foster strong internal relationships that enable collaboration and execution
Build a culture of ownership, operational excellence, and continuous improvement