Director of Human Resources Operations

Na Ali'i Consulting & Sales, LLC.•Arlington, VA

About The Position

The Director, HR Operations reports to the Chief Human Capital Officer (CHCO) and serves as the operational leader responsible for execution, performance, and continuous improvement of enterprise HR service delivery across Nakupuna Companies. This role oversees HR Business Partners (HRBPs) who also execute the Employee Relations functions, HRIS, Benefits, Compensation, and Compliance functions. The Director ensures that HR operations are compliant, technology-enabled, data-driven, and aligned with business objectives across a geographically dispersed workforce. The Director, HR Operations translates enterprise human capital strategy into scalable operational processes, consistent policy implementation, and measurable service excellence. This leader plays a critical role in strengthening compliance posture, modernizing HR systems, mitigating risk, and enhancing the employee experience.

Requirements

Excellent interpersonal and conflict resolution skills.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Proven supervisory and leadership skills.
Proficient with Microsoft Office Suite and SharePoint.
Thorough knowledge of employment-related laws and regulations.
Strong employee relations expertise with demonstrated experience handling complex investigations and multi-state workforce issues
Deep knowledge of federal and state employment laws, particularly within a government contracting environment
Strong compliance orientation and risk management capability
Demonstrated proficiency in HR technology, HRIS optimization, and workflow automation
Experience leveraging HR analytics and data to inform decision-making
Operational leadership mindset with strong execution discipline
Ability to influence and advise leaders while maintaining appropriate objectivity and compliance standards
Strong written and verbal communication skills
Proven supervisory and team leadership effectiveness
Bachelor’s degree in Human Resources or related field.
Minimum 10 years in diversified experience in Human Resources operational practices, benefits, employee relations, data management, leave management, on/off-boarding, and employment law (COBRA, HIPAA, FMLA, ADA, EEOC, FLSA, etc.)
Demonstrated experience overseeing HRIS platforms and HR technology implementations
Experience managing HRBPs and operational HR teams in a geographically dispersed organization
Must be able to obtain an active SECRET security clearance.
Must be a U.S. citizen.
Ability to perform repetitive motions with the hands, wrists, and fingers
Ability to engage in and follow audible communications in emergency situations
Ability to sit for prolonged periods at a desk and working on a computer

Nice To Haves

Master’s degree (or equivalent) in HR, Business, Organizational Development, or related field preferred
SHRM Senior Certified Professional (SHRM-SCP) or SHRM Certified Professional (SHRM-CP) certification preferred

Responsibilities

Lead and manage HR Business Partners, HRIS, Benefits, Compensation, Compliance, and Employee Relations teams
Define and monitor HR operational KPIs, SLAs, and service standards
Ensure consistent application of policies, procedures, and practices across all HR Division business units
Drive continuous process improvement initiatives to enhance efficiency, accuracy, and responsiveness
Serve as senior escalation authority for complex employee relations matters, including investigations, performance management issues, disciplinary actions, and terminations
Provide expert guidance to subordinates conducting structured investigations and ensure defensible documentation and risk mitigation practices
Provide coaching and guidance to leaders on performance management, conflict resolution, and corrective action
Identify workforce trends and proactively mitigate legal, reputational, and operational risk
Ensure compliance with federal, state, and local employment laws and contract-specific requirements (e.g., SCA, OFCCP, wage/hour regulations)
Oversee internal audits, reporting requirements, and documentation standards
Maintain current knowledge of evolving labor laws and regulatory changes impacting a multi-state workforce
Partner with Legal, Compliance and Contracts to mitigate employment-related risk exposure
Oversee HRIS strategy, system optimization, data integrity, and user adoption
Partner with IT to ensure secure, compliant, and integrated HR systems
Leverage technology to automate workflows, improve reporting accuracy, and enhance employee self-service capabilities
Lead implementation and optimization of AI-enabled HR tools (e.g., analytics dashboards, case management systems, workflow automation)
Establish data governance practices and ensure workforce data accuracy and reporting integrity
Oversee administration of compensation programs, salary structures, and market benchmarking
Ensure compliance with wage/hour regulations and Service Contract Act requirements where applicable
Manage benefits administration to ensure cost-effectiveness, vendor performance, and regulatory compliance
Partner with Finance to support labor cost analysis and workforce budgeting
Lead and develop HRBPs to serve as strategic advisors to business leaders
Ensure alignment between business objectives and HR execution
Strengthen capability in workforce planning, performance management, employee relations and organizational design
Build consistency in leadership support across Lines of Business and People Managers
Support development and management of the HR operational budget
Identify cost-saving opportunities through automation, vendor optimization, and process redesign
Improve operational efficiency without compromising compliance or employee experience