Director of Implementation Engineering

Netrio•Golden Valley, MN

About The Position

The Director of Technical Engineering is responsible for day-to-day delivery execution, engineering workload management, and delivery discipline across the Professional Services organization. This role focuses on bringing structure, predictability, and accountability to engineering delivery while partnering closely with PMO leadership to ensure projects are delivered on time, within scope, and at sustainable utilization. This is a delivery-first leadership role with clear ownership of engineering assignments, delivery commitments, and utilization.

Requirements

5-7+ years of experience in engineering delivery or technical services
Experience leading engineers in a Professional Services or implementation environment
Strong understanding of delivery execution, workload balancing, and utilization
Comfortable working in mixed fixed-fee and T&M delivery models
Proven ability to partner with PMs and Sales on delivery expectations

Nice To Haves

Experience leading team leads or senior engineers preferred

Responsibilities

Own engineering delivery execution across all Professional Services workstreams, including onboarding, migrations, security projects, and custom implementations
Ensure engineers meet committed timelines and proactively communicate delivery risks to Project Managers
Address missed deadlines and delivery issues by correcting workload balance, communication breakdowns, or execution gaps
Establish clear expectations for delivery readiness, task completion, and handoffs
Maintain final ownership of engineering assignments and day-to-day prioritization
Balance workloads across engineers and teams to align capacity with active projects
Partner with PMs to ensure engineering commitments align with approved project plans
Surface delivery risks early and recommend corrective actions
Own engineering utilization targets and monitor workload sustainability
Track capacity at a high level and identify short-term resourcing gaps
Partner with Engineering Team Leads to actively balance workloads in support of utilization targets
Provide input into hiring needs and timing based on delivery demand
Escalate capacity constraints to PMO leadership with data-backed recommendations
Partner with PMO, CSM, and Sales to validate delivery assumptions for scoped work
Identify scope expansion during execution and communicate the impact to timelines and effort
Support change discussions with factual delivery input (hours, complexity, dependencies)
Drive consistency in how Professional Services engineering work is delivered
Reduce reliance on ad hoc approaches by encouraging repeatable delivery patterns
Support improvements in documentation, handoffs, and onboarding efficiency
Lead and develop the Engineering Team Leads responsible for technical execution
Set expectations for communication, accountability, and delivery discipline
Provide performance oversight and development guidance for the Engineering Team Leads
Participate in interviewing and onboarding engineers
Coach team members toward delivery maturity and role clarity