DIRECTOR OF INTAKE AND ADMISSIONS

DESTINY SPRINGS HEALTHCARE LLC•Surprise, AZ

3d•$108,000•Onsite

About The Position

Destiny Springs Healthcare is seeking an experienced and mission‑driven Director of Intake and Assessment to join our Senior Leadership Team. This critical leadership role oversees the 24/7 intake and assessment operations, ensuring timely access to care, clinical excellence, regulatory compliance, and exceptional patient and referral experiences. The Director will provide strategic and operational leadership, guide clinical decision‑making, and support hospital‑wide goals while promoting a culture of quality, collaboration, and service excellence. Destiny Springs Healthcare offers a competitive benefits package, including medical, dental, and vision insurance, a 401(k) retirement plan with employer matching, and Short‑Term Disability (STD) coverage, along with opportunities for professional growth in a mission‑driven behavioral healthcare environment. JOB SUMMARY This position is responsible for managing and directing the intake and assessment processes at Destiny Springs, which operates 24 hours / 7 days per week. The individual provides prompt responses to patient and referral needs, provides clinical supervision to staff, assures appropriateness of risk assessments, crisis interventions, and referrals for the appropriate level of care. Also, promotes patient care consistent with the philosophy and objectives of Destiny Springs Healthcare. The Director of Intake and Assessment may also be assigned to participate in the Administrator On Call (AOC) rotation to provide after-hours support for urgent operational, clinical, or safety matters, ensuring compliance with Arizona state regulations. LEADERSHIP As part of Senior Leadership Team demonstrates: Provides strategic and operational leadership. Serves as strategic partner to the CEO and other Senior Leaders. Ensures effective functioning of the department. Model Core Principals of Effective Leadership: Lead By Example Clear communication Embrace Change Promote Diversity Have Values Believe In Teamwork Continuous Learning DUTIES AND RESPONSIBILITIES The duties and responsibilities listed below are essential to the employee’s position. Destiny Springs Healthcare Employees will support compliance-related items by: Following internal procedures and external regulations. Bringing compliance issues to the attention of management. Successfully completing regulatory training requirements in a timely manner. Working collaboratively in all facets of position to meet position requirements and support hospital goals. Maintain confidentiality of information. Destiny Springs Healthcare Employees will support the Hospital’s vision and role model the core values and behaviors by: Cultivating a positive work environment. Being efficient with time at work. Communicating effectively with patients and visitors as well as management and staff. Being flexible. Maintain integrity in all conversations and actions. Consistently reports to work on time prepared to perform duties of position. May be assigned to participate in the Administrator On Call (AOC) rotation to provide after-hours support for urgent operational, clinical, or safety matters, ensuring compliance with Arizona state regulations. Program Planning Monitors and evaluates the intake and admissions services furnished by DSH. Ensures all staff receive the training and supervision necessary to ensure compliance with regulations, appropriate and individualized treatment, and protection of patient health, safety, and welfare. Ensures programs adhere to Specific Standards of Care of patients, according to age. Coordinate the collection of outcome data within timelines. Serves as subject matter expert regarding intakes and assessments. Treatment Ensure strategic program goals and objectives are consistent with overall facility goals and objectives. Develop goals, objectives, policies and procedures related to operational needs of the programs staff and patient care. Promote a positive working and treatment environment that demonstrates regard for all individuals and quality clinical services. Maintain an active involvement and awareness of all patient admissions, discharges, and transfer. Interacts with community agencies related to delivery of clinical services education and recruitment. Ensure the implantation of ongoing system of program orientation for patients, families, professionals, and others. Continuous Quality Improvement Evaluate the achievement of program goals and objectives with appropriate staff on a regular basis. Develop and implement a performance improvement plan, evaluate the results monthly, and report results to the CEO and appropriate team members in a timely manner. Ensures that all deficiencies identified are addressed with appropriate problem-solving actions. Analyze statistical data of the program to determine and respond to trends. Human Resources In coordination with Human Resources, hires, trains, develops and appraises staff effectively. Maintain and allocate a well-qualified core of staff resources, manage resource utilization, and justify usage and budget. Ensure sufficient supervision including evaluation processes for all staff members and delegates responsibilities as appropriate. Ensures that the staff schedule and configuration will meet the needs and demands of the patient population and census and adjust it accordingly. Additional Responsibilities Supports public relations activities regarding the services of DHS. Regularly reviews intake and assessment processes and procedures; anticipates changes and implements improvements. Oversees fiscal management of intake and assessments to include budget preparation, management, and administration. Performs all other duties, as assigned. EDUCATION AND/OR EXPERIENCE Master’s Degree in Counseling, Social Services, Psychology or Human Services field. Minimum three (3) years of intake, assessment, admission, and crisis intervention experience with a psychiatric mental health population, preferably in an inpatient setting. Prefer knowledge of hospital admissions, dependency, age specific growth and development and crisis and behavior management. COMPUTER SKILLS Microsoft windows environment with Office Suite to include formatting and production of word processing documents, spreadsheets, and reports. Ability to use tools for video conferencing, as needed. Certificates, Licenses, Registrations Required: Position may require travel within the Metropolitan Area thus, reliable transportation is required. If using a personal vehicle, must have appropriate driver’s license and insurance coverage. Independent licensure at a Master’s level by the Arizona Board of Behavioral Health as LCSW, LPC, or LMFT preferred. Level one fingerprint clearance card in the State of Arizona or provide proof of application by hire date. CPR certification within 30 days of employment. CPI certification within 30 days of employment. KNOWLEDGE, SKILLS, AND ABILITIES Skill in understanding the expectations of Joint Commission, CMS, and applicable state licensing requirements. Ability to direct and prepare for Joint Commission surveys. Ability to direct changes or corrective actions related to regulations or survey outcomes. Ability to interact effectively with the community and local market and network with other mental health providers. Thorough knowledge of managed care philosophy related to mental health services. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to listen effectively. Must have high level of interpersonal skills to manage sensitive and confidential situations. Position requires demonstrated poise, tact, and diplomacy. Communicates regularly with a broad spectrum of personalities, some of whom are angry, aggressive, and abusive. Strong attention to detail and well organized. Flexibility in schedule to meet business needs. Must be a self-starter, able to work independently as well as work effectively with teams. Ability to react calmly and effectively in emergency situations. PATIENT CARE STANDARDS Ensure programs adhere to specific Standards of Care of Adolescent Patients ages 12 through 18. Ensure programs adhere to specific Standards of Care of Adult Patients ages 19 through 64. Ensure programs adhere to specific Standards of Care of Geriatric Patients ages 65 and older. WORK ENVIRONMENT This job operates in a clinical setting. This role routinely requires interaction with patients, documentation, and utilization of standard office equipment. Regular attendance is required. Additional hours including weekends may be required on a regular basis to fulfill duties of position. The hospital is a 24/7 hours 365-day operations. At times, individual must be able to work in a fast-paced environment with ability to manage and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate. Must have flexible scheduling in order to work hours necessary to fulfill job requirements. This position requires the majority of time being on-site. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The Employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision, ability to adjust focus, and manual dexterity in combination with eye/hand coordination. Work environment is subject to interruptions, varying and unpredictable situations and time pressures related to multiple tasks. It also requires regular use of computer keyboard and monitor. There is extensive repetitive motion in using hands/wrists. QualificationsREQUIRED EDUCATION / EXPERIENCE: Bachelor’s degree in Nursing, Social Work, Psychology, or related field. State licensure as Professional Social Worker / Counselor / Registered Nurse preferred. CPR certification, Basic Life Support, CPI required prior to patient interaction. Five years of intake and admissions management required.

Requirements

Master’s Degree in Counseling, Social Services, Psychology or Human Services field.
Minimum three (3) years of intake, assessment, admission, and crisis intervention experience with a psychiatric mental health population, preferably in an inpatient setting.
Microsoft windows environment with Office Suite to include formatting and production of word processing documents, spreadsheets, and reports.
Ability to use tools for video conferencing, as needed.
Position may require travel within the Metropolitan Area thus, reliable transportation is required. If using a personal vehicle, must have appropriate driver’s license and insurance coverage.
Level one fingerprint clearance card in the State of Arizona or provide proof of application by hire date.
CPR certification within 30 days of employment.
CPI certification within 30 days of employment.
Skill in understanding the expectations of Joint Commission, CMS, and applicable state licensing requirements.
Ability to direct and prepare for Joint Commission surveys.
Ability to direct changes or corrective actions related to regulations or survey outcomes.
Ability to interact effectively with the community and local market and network with other mental health providers.
Thorough knowledge of managed care philosophy related to mental health services.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to listen effectively.
Must have high level of interpersonal skills to manage sensitive and confidential situations.
Position requires demonstrated poise, tact, and diplomacy.
Communicates regularly with a broad spectrum of personalities, some of whom are angry, aggressive, and abusive.
Strong attention to detail and well organized.
Flexibility in schedule to meet business needs.
Must be a self-starter, able to work independently as well as work effectively with teams.
Ability to react calmly and effectively in emergency situations.
Bachelor’s degree in Nursing, Social Work, Psychology, or related field.
CPR certification, Basic Life Support, CPI required prior to patient interaction.
Five years of intake and admissions management required.

Nice To Haves

Prefer knowledge of hospital admissions, dependency, age specific growth and development and crisis and behavior management.
Independent licensure at a Master’s level by the Arizona Board of Behavioral Health as LCSW, LPC, or LMFT preferred.
State licensure as Professional Social Worker / Counselor / Registered Nurse preferred.

Responsibilities

Managing and directing the intake and assessment processes
Providing prompt responses to patient and referral needs
Providing clinical supervision to staff
Assuring appropriateness of risk assessments, crisis interventions, and referrals for the appropriate level of care
Promoting patient care consistent with the philosophy and objectives of Destiny Springs Healthcare
Providing after-hours support for urgent operational, clinical, or safety matters, ensuring compliance with Arizona state regulations
Providing strategic and operational leadership
Serving as strategic partner to the CEO and other Senior Leaders
Ensuring effective functioning of the department
Following internal procedures and external regulations
Bringing compliance issues to the attention of management
Successfully completing regulatory training requirements in a timely manner
Working collaboratively in all facets of position to meet position requirements and support hospital goals
Maintaining confidentiality of information
Cultivating a positive work environment
Being efficient with time at work
Communicating effectively with patients and visitors as well as management and staff
Being flexible
Maintaining integrity in all conversations and actions
Consistently reporting to work on time prepared to perform duties of position
Monitoring and evaluating the intake and admissions services furnished by DSH
Ensuring all staff receive the training and supervision necessary to ensure compliance with regulations, appropriate and individualized treatment, and protection of patient health, safety, and welfare
Ensuring programs adhere to Specific Standards of Care of patients, according to age
Coordinating the collection of outcome data within timelines
Serving as subject matter expert regarding intakes and assessments
Ensuring strategic program goals and objectives are consistent with overall facility goals and objectives
Developing goals, objectives, policies and procedures related to operational needs of the programs staff and patient care
Promoting a positive working and treatment environment that demonstrates regard for all individuals and quality clinical services
Maintaining an active involvement and awareness of all patient admissions, discharges, and transfer
Interacting with community agencies related to delivery of clinical services education and recruitment
Ensuring the implantation of ongoing system of program orientation for patients, families, professionals, and others
Evaluating the achievement of program goals and objectives with appropriate staff on a regular basis
Developing and implementing a performance improvement plan, evaluate the results monthly, and report results to the CEO and appropriate team members in a timely manner
Ensuring that all deficiencies identified are addressed with appropriate problem-solving actions
Analyzing statistical data of the program to determine and respond to trends
Hiring, training, developing and appraising staff effectively
Maintaining and allocating a well-qualified core of staff resources, manage resource utilization, and justify usage and budget
Ensuring sufficient supervision including evaluation processes for all staff members and delegates responsibilities as appropriate
Ensuring that the staff schedule and configuration will meet the needs and demands of the patient population and census and adjust it accordingly
Supporting public relations activities regarding the services of DHS
Regularly reviewing intake and assessment processes and procedures; anticipates changes and implements improvements
Overseeing fiscal management of intake and assessments to include budget preparation, management, and administration
Performing all other duties, as assigned
Ensuring programs adhere to specific Standards of Care of Adolescent Patients ages 12 through 18
Ensuring programs adhere to specific Standards of Care of Adult Patients ages 19 through 64
Ensuring programs adhere to specific Standards of Care of Geriatric Patients ages 65 and older