Director of IT

Detroit Athletic Club•Detroit, MI

3d•Onsite

About The Position

The Director of Information Technology (IT) leads the club’s technology strategy, operations, and cybersecurity to deliver reliable, secure, and guest-focused digital experiences across all club facilities. This role partners with the Chief Financial Officer, department heads, and third-party providers to ensure systems that support member services, dining and events, fitness/spa operations, finance, HR, security, and building systems. The Director ensures high availability, responsive support, and continual improvement while protecting member privacy and club data. High Impact Responsibilities and Key Measurements: Leadership & Strategy • Develop and execute a multi-year IT roadmap aligned to the club’s strategic plan, member experience goals, and operational priorities. • Translating business needs into technology solutions with clear value, risks, timelines, and total cost of ownership. • Establish IT policies, standards, and service expectations (including response times, change management, and documentation). • Lead and mentor IT staff; create a high-service, hospitality-minded support culture.IT Operations & Service Delivery • Oversee day-to-day IT operations across all club locations, ensuring reliable network connectivity, system uptime, and responsive end-user support. • Implement and manage ticketing, escalation, asset management, and knowledge base practices to provide consistent service. • Ensure endpoint management for desktops, laptops, mobile devices, printers, and shared devices used in front-of-house and back-of-house operations. • Manage backups, patching, monitoring, and capacity planning; maintain disaster recovery and business continuity plans and perform periodic tests. • Support events and peak operating periods with appropriate staffing and readiness planning.Cybersecurity, Risk, and Member Privacy • Own the club’s cybersecurity program, including identity and access management, endpoint protection, email security, network security, vulnerability management, and security monitoring. • Establish and enforce security policies (password/MFA, acceptable use, data classification, retention, and vendor access). • Lead incident response and coordination with internal leaders, legal/insurance as needed, and third-party partners; maintain incident playbooks and post-incident reviews. • Ensure protection of member data and payment environments; coordinate compliance efforts such as PCI DSS and privacy best practices. • Deliver ongoing security awareness training for staff and leaders (phishing prevention, data handling, and secure remote work). Business Systems & Digital Experience • Oversee core club applications (e.g., club/CRM or property management system, POS, and member booking, accounting, HR/payroll) including configuration, upgrades, and vendor coordination. • Partner with department leaders to streamline workflows, improve accuracy, and enhance service delivery through technology. • Manage integrations between systems (POS/accounting, reservations/events, access control, communication platforms) and ensure data integrity. • Develop and maintain reporting and dashboards for leadership (operational KPIs, finance/usage metrics, service metrics). • Support member-facing technologies such as mobile apps/portals, Wi Fi experiences, digital communications, and in-club AV needs. Infrastructure, Telecom, and Facilities Technology • Architect and maintain secure, high-availability networks (wired/wireless), including segmentation for administrative, POS/payment, guest/member, and IoT/building systems. • Manage telecom services (internet circuits, voice/VoIP, mobile plans) to ensure reliable communication and cost control. • Oversee technology supporting physical security and operations, coordinating with Facilities and Security on access control, camera systems, alarms, and related vendor partners. • Collaborate with Facilities/Engineering on building systems technology interfaces (as applicable), ensuring secure connectivity and support boundaries with specialized vendors. • Maintain IT inventory, lifecycle replacement plans, and standardized builds for consistency and supportability. Project Delivery, Vendor Management, and Budgeting • Ensure uninterrupted operation of critical, member-facing systems during peak periods (POS, reservations/events, member services, Wi Fi, phones, and payments). • Protect the club’s reputation and member trust by preventing, detecting, and responding to cybersecurity incidents affecting member data and payment environments. • Lead major technology upgrades and vendor transitions with minimal disruption to club operations and clear management for staff. • Establish resilient infrastructure and recovery capabilities so the club can quickly restore services after outages, severe weather events, or vendor failures. • Deliver technology improvements that measurably enhance the member experience, staff

Requirements

Hospitality-focused service delivery: Ability to provide high-touch, discreet, and timely support to members, guests, and staff in a service-intensive environment.
IT leadership: Skill in coaching, prioritizing, delegating, and setting clear expectations while maintaining a hands-on approach as needed.
Network & Wi Fi expertise: Ability to design, secure, and troubleshoot LAN/WAN and enterprise Wi Fi, including segmentation for guest/member, corporate, POS/payment, and IoT/building systems.
Systems administration: Working knowledge of Windows/macOS environments, Microsoft 365, identity and access management, endpoint management, patching, backups, and monitoring.
Cybersecurity & risk management: Ability to implement security controls (MFA, least privilege, vulnerability management), respond to incidents, and manage third-party security risk and vendors.
Data privacy and confidentiality: Demonstrated ability to safeguard member information, handle sensitive requests professionally, and apply sound judgment with data access and retention.
Business application support: Skill supporting and optimizing business-critical applications such as club management/CRM, POS, finance/accounting, HR/payroll, reservations, and event systems.
Project management: Ability to plan and deliver projects end-to-end (requirements, timelines, testing, change management, training, go-live) with minimal disruption to operations.
Vendor and contract management: Ability to select, negotiate, and manage service providers and technology vendors; define service agreements and hold partners accountable to performance and security expectations.
Budgeting and planning: Skill in building and managing operating and capital budgets, forecasting renewals, and aligning spending to service levels and risk.
Communication: Ability to explain technical concepts to non-technical stakeholders, write clear documentation, and provide concise executive updates.
2-year degree from an accredited university in Information Technology, Computer Science, or related major; 10 years' experience in Information Technology, Computer Science or related professional area.
OR 4-year bachelor's degree from an accredited university in Information Technology, Computer Science, or related major; certified trainer; 5 years' experience in Information Technology, Computer Science, or related professional area.
Must be able to reach, bend, stoop, stand and lift up to 40 pounds.
Must be able to sit for prolonged periods of time.

Responsibilities

Develop and execute a multi-year IT roadmap aligned to the club’s strategic plan, member experience goals, and operational priorities.
Translating business needs into technology solutions with clear value, risks, timelines, and total cost of ownership.
Establish IT policies, standards, and service expectations (including response times, change management, and documentation).
Lead and mentor IT staff; create a high-service, hospitality-minded support culture.
Oversee day-to-day IT operations across all club locations, ensuring reliable network connectivity, system uptime, and responsive end-user support.
Implement and manage ticketing, escalation, asset management, and knowledge base practices to provide consistent service.
Ensure endpoint management for desktops, laptops, mobile devices, printers, and shared devices used in front-of-house and back-of-house operations.
Manage backups, patching, monitoring, and capacity planning; maintain disaster recovery and business continuity plans and perform periodic tests.
Support events and peak operating periods with appropriate staffing and readiness planning.
Own the club’s cybersecurity program, including identity and access management, endpoint protection, email security, network security, vulnerability management, and security monitoring.
Establish and enforce security policies (password/MFA, acceptable use, data classification, retention, and vendor access).
Lead incident response and coordination with internal leaders, legal/insurance as needed, and third-party partners; maintain incident playbooks and post-incident reviews.
Ensure protection of member data and payment environments; coordinate compliance efforts such as PCI DSS and privacy best practices.
Deliver ongoing security awareness training for staff and leaders (phishing prevention, data handling, and secure remote work).
Oversee core club applications (e.g., club/CRM or property management system, POS, and member booking, accounting, HR/payroll) including configuration, upgrades, and vendor coordination.
Partner with department leaders to streamline workflows, improve accuracy, and enhance service delivery through technology.
Manage integrations between systems (POS/accounting, reservations/events, access control, communication platforms) and ensure data integrity.
Develop and maintain reporting and dashboards for leadership (operational KPIs, finance/usage metrics, service metrics).
Support member-facing technologies such as mobile apps/portals, Wi Fi experiences, digital communications, and in-club AV needs.
Architect and maintain secure, high-availability networks (wired/wireless), including segmentation for administrative, POS/payment, guest/member, and IoT/building systems.
Manage telecom services (internet circuits, voice/VoIP, mobile plans) to ensure reliable communication and cost control.
Oversee technology supporting physical security and operations, coordinating with Facilities and Security on access control, camera systems, alarms, and related vendor partners.
Collaborate with Facilities/Engineering on building systems technology interfaces (as applicable), ensuring secure connectivity and support boundaries with specialized vendors.
Maintain IT inventory, lifecycle replacement plans, and standardized builds for consistency and supportability.
Ensure uninterrupted operation of critical, member-facing systems during peak periods (POS, reservations/events, member services, Wi Fi, phones, and payments).
Protect the club’s reputation and member trust by preventing, detecting, and responding to cybersecurity incidents affecting member data and payment environments.
Lead major technology upgrades and vendor transitions with minimal disruption to club operations and clear management for staff.
Establish resilient infrastructure and recovery capabilities so the club can quickly restore services after outages, severe weather events, or vendor failures.
Deliver technology improvements that measurably enhance the member experience, staff