Director of Loss Prevention

Bay View Resort•Myrtle Beach, SC

16h

About The Position

The Director of Loss Prevention oversees the safety and security of the property, guests, and team members by managing loss prevention operations, supervising staff, and ensuring compliance with security protocols. This role involves coordinating patrols, investigating incidents, liaising with law enforcement, and enforcing property rules to maintain a secure and welcoming environment.

Requirements

Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
Valid Driver's License and clean driving record required
Previous experience in law enforcement, security, loss prevention, or military
Minimum of 2 years experience in a supervisory role required
Knowledge of basic security and emergency procedures
Ability to maintain a calm demeanor and professionalism in stressful situations
Previous experience managing a team through motivation, coaching and development
Proven comfort and experience to interact effectively with all levels of management, guests, associates, and homeowners, both inside and outside of the organization
The ability to anticipate customer needs, change goals and direction quickly and multitask
Capable of using independent judgment/solid decision making skills
Activator/self-motivated to accomplish goals, with a strong sense of responsibility
Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases)
Demonstrated sound organizational, coordinating and personal interface skills
Passion for providing exceptional service to guests and team members
Proven job reliability, diligence, dedication, and attention to detail
Teamwork and collaboration
Must be able to communicate clearly and professionally with guests, coworkers and supervisors

Responsibilities

Leads, trains, and supports Loss Prevention and Recreation team members, including scheduling, coaching, and providing performance feedback
Ensures a safe environment for guests, associates, and all individuals on property
Prevents and detects any signs of intrusion, theft, or suspicious activity affecting the safety and security of people or property
Ensures all areas of the property are regularly patrolled, including common areas, pool decks, parking areas, and food & beverage outlets
Ensures all incidents involving injury, theft, property damage, or other significant events are properly documented, investigated, and reported in compliance with company and legal standards
Maintains proficiency in the CCTV surveillance system, including monitoring, retrieving, and securing video footage as needed
Acts as a liaison with law enforcement agencies regarding any police-related matters on property
Identifies unsafe conditions and ensures timely corrective action
Enforces property rules in a guest-friendly manner, including pool hours, wristband use, parking locations, and lounge chair policies
Communicates all incidents to the General Manager through daily reports and notifies them immediately of any urgent or high-risk situations
Other duties as assigned