Director of Market Research

ERM • Knoxville, TN

8d

About The Position

Lead with Insight. Shape the Future. Drive Purpose. Are you a visionary research leader who sees beyond the data to uncover the story that drives change? Do you believe that market intelligence can be a force for good—fueling innovation, environmental stewardship, and social impact? If you're ready to guide global organizations toward purpose-driven growth, this is your moment. Why This Role Matters As Director of Market Research, you’ll be at the helm of insight-driven transformation. Your work will empower some of the world’s most influential organizations to make smarter, more sustainable decisions—whether it's launching eco-conscious products, evolving brand narratives, or crafting campaigns that resonate with values-driven consumers. This isn’t just about data. It’s about impact. You’ll lead a team of passionate researchers, collaborate across creative and strategic disciplines, and shape the stories that move markets—and minds. What Your Impact Is Drive Purpose-Led Innovation: Your insights will guide clients in making environmental and social commitments that matter. Elevate Brand Strategy: Help organizations evolve what they stand for and how they show up in the world. Inspire Action: Fuel compelling campaigns and product strategies with research that’s rigorous, relevant, and resonant. Lead with Influence: Mentor a high-performing research team and build trusted relationships with clients and vendors.

Requirements

• A Bachelor’s degree is required—this is the foundation of your strategic thinking and analytical expertise. Or equivalent experience.
• 10+ years of market research experience, including global project management (supplier-side preferred).
• Proven expertise in quantitative methodologies, with a flexible, methodologically agnostic approach.
• Strong strategic thinking—able to see patterns, anticipate challenges, and craft actionable solutions.
• Exceptional attention to detail and accountability for accuracy and timeliness.
• Confident communicator with the ability to challenge ideas constructively and lead with credibility.
• Advanced storytelling skills—able to turn data into visually compelling, insight-rich presentations.
• Willingness to travel overnight for client meetings or site visits.

Nice To Haves

• Experience managing vendor relationships and external research partnerships.
• Passion for sustainability, social impact, and purpose-driven business.
• Strong interpersonal skills and emotional intelligence—able to lead teams and build lasting partnerships.

Responsibilities

• Lead end-to-end research projects—from client discovery to methodology design, analysis, and storytelling.
• Translate complex data into actionable insights for product development, marketing strategy, and creative campaigns.
• Collaborate cross-functionally with internal teams in research, creative, and account services.
• Mentor and develop research talent, fostering a culture of curiosity and excellence.
• Serve as a thought leader within the agency and industry, contributing to innovation and best practices.
• Own client relationships and presentations, ensuring satisfaction and repeat business.
• Manage external vendors and resources to deliver high-quality work under optimal terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Director