Director of OneStop Student Services

UNC-Chapel Hill • Chapel Hill, NC

1d

About The Position

The University of North Carolina at Chapel Hill seeks a strategic and collaborative leader to serve as Director of OneStop Student Services. Reporting to the Associate Provost and Director of the Office of Scholarships and Student Aid ( OSSA ), the Director provides executive leadership and oversight for an integrated, student-centered service model supporting admissions, enrollment, registration, student records, financial aid, billing and payments, and veteran education benefits. The Director is responsible for the strategic direction, operational management, and continuous improvement of OneStop Student Services, ensuring high-quality, accessible, and compliant service delivery across all modalities, including in-person, phone, email, web, and technology-enabled platforms. This role plays a critical leadership function in advancing student success and supporting the University’s long-term enrollment growth goals. As a senior leader within Enrollment Management, the Director collaborates extensively with academic and administrative partners across the University to align enrollment and student service processes, interpret and implement institutional and regulatory policy, and resolve complex or escalated student service issues. The position carries significant authority in policy application, compliance oversight, and institutional decision-making related to enrollment services and student accounts. The Director leads and develops a high-performing professional staff, fosters a culture of innovation and continuous improvement, and represents the University in state, regional, and national professional organizations. This position offers the opportunity to shape and advance a ‘no wrong door’ OneStop service model at one of the nation’s leading public research universities.

Requirements

• Progressive leadership experience in higher education administration, enrollment services, financial aid, student accounts, records, or related student services functions.
• Demonstrated knowledge of federal and state regulations impacting enrollment and student services.
• Proven ability to operate strategically, develop short- and long-term goals, and lead initiatives that support institutional priorities and student success.
• Demonstrated leadership and supervisory experience, including building, mentoring, and motivating high-performing teams in a complex organization.
• Strong ability to interpret, apply, and implement policies and procedures with consistency, sound judgment, and attention to compliance and risk management.
• Demonstrated success managing projects and leading cross-functional teams in a fast-paced, high-volume, and high-pressure environment.
• Excellent communication, presentation, and interpersonal skills, with the ability to effectively engage stakeholders at all levels of the organization.
• Demonstrated problem-solving, decision-making, and time management skills, including the ability to manage competing priorities.
• Ability to build collaborative relationships across academic and administrative units and with external partners.

Nice To Haves

• Demonstrated experience leading or working within a One Stop or integrated student services model in higher education.
• Experience at a large, decentralized public research university or similarly complex institution.
• Familiarity with enterprise student information systems and CRM platforms (e.g., PeopleSoft, Slate, or comparable systems).
• Demonstrated success leading large-scale, enterprise-wide projects, organizational change initiatives, or service transformation efforts.
• Experience using data, performance metrics, and business intelligence tools to inform decision-making and assess service effectiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed