Director of Operations - Commercial Portfolio
About The Position
Cirrus Asset Management, Inc. provides property management and asset management services across Commercial (Office, Retail, Medical Office, Industrial, Redevelopment) and Multifamily product types. Our portfolio spans California, Hawaii, Washington, Colorado, Texas, and Utah. Our company culture is defined by its unwavering commitment to integrity, empowerment, respect, teamwork, innovation, and exceptional customer service. These values shape our everyday actions and guide us in achieving our mission and serving our clients effectively. Key Responsibilities Operational Leadership Provide direct oversight of Property Managers, Engineering teams, and third-party vendors for Cirrus’ Commercial Assets. Ensure properties are maintained to highest level of standards with strong preventative maintenance execution. Oversee capital projects, tenant improvements, and landlord work with disciplined budgeting and execution. Standardize operational processes and implement performance benchmarks across the portfolio. Financial Oversight Manage operating budgets, CAM reconciliations, and variance reporting. Drive NOI growth through expense control and operational efficiencies. Partner with COO, Commercial Division on business plans and annual budget preparation. Review and approve major vendor contracts and service agreements. Leasing & Tenant Strategy Collaborate with COO, Commercial Division and General Managers to support occupancy and retention goals. Review lease terms, landlord work scopes, and operational implications of deal structures. Support tenant escalations and ensure high-quality communication and responsiveness. Vendor & Risk Management Oversee contract compliance and service performance. Ensure properties meet safety, compliance, and risk management standards. Coordinate with insurance providers, legal counsel, and external consultants when required. Reporting & Executive Communication Provide weekly and monthly operational reporting to executive leadership. Track KPIs including occupancy, NOI, capital execution, AR aging, and tenant satisfaction. Present portfolio performance and operational strategy recommendations. Key Traits for a Successful Candidate Strong leadership presence with ability to manage teams across multiple assets. High level of financial acumen with deep understanding of commercial real estate operations. Operationally disciplined and process-driven. Decisive and solutions-oriented under pressure. Excellent written and verbal communication skills. Ability to balance strategic oversight with hands-on execution. Strong sense of accountability and urgency. Qualifications Education & Experience Requirements Bachelor’s degree in Business, Real Estate, Finance, or related field preferred. Minimum 7 years of commercial property operations experience. Experience overseeing multi-asset commercial portfolios. Strong working knowledge of commercial leases, CAM structures, and capital planning. Proficiency in Microsoft Office (Excel advanced required). Experience with Yardi or similar property management systems. Experience with service ticketing platforms such as Yardi Commercial Cafe. Current Texas Real Estate License. CPM or CCIM certification a plus.
Requirements
- Bachelor’s degree in Business, Real Estate, Finance, or related field preferred.
- Minimum 7 years of commercial property operations experience.
- Experience overseeing multi-asset commercial portfolios.
- Strong working knowledge of commercial leases, CAM structures, and capital planning.
- Proficiency in Microsoft Office (Excel advanced required).
- Experience with Yardi or similar property management systems.
- Experience with service ticketing platforms such as Yardi Commercial Cafe.
- Current Texas Real Estate License.
- Ability to travel between portfolio assets as needed.
- Ability to walk properties, climb ladders, and conduct site inspections.
- Exposure to construction environments during capital and TI projects.
Nice To Haves
- CPM or CCIM certification a plus.
Responsibilities
- Provide direct oversight of Property Managers, Engineering teams, and third-party vendors for Cirrus’ Commercial Assets.
- Ensure properties are maintained to highest level of standards with strong preventative maintenance execution.
- Oversee capital projects, tenant improvements, and landlord work with disciplined budgeting and execution.
- Standardize operational processes and implement performance benchmarks across the portfolio.
- Manage operating budgets, CAM reconciliations, and variance reporting.
- Drive NOI growth through expense control and operational efficiencies.
- Partner with COO, Commercial Division on business plans and annual budget preparation.
- Review and approve major vendor contracts and service agreements.
- Collaborate with COO, Commercial Division and General Managers to support occupancy and retention goals.
- Review lease terms, landlord work scopes, and operational implications of deal structures.
- Support tenant escalations and ensure high-quality communication and responsiveness.
- Oversee contract compliance and service performance.
- Ensure properties meet safety, compliance, and risk management standards.
- Coordinate with insurance providers, legal counsel, and external consultants when required.
- Provide weekly and monthly operational reporting to executive leadership.
- Track KPIs including occupancy, NOI, capital execution, AR aging, and tenant satisfaction.
- Present portfolio performance and operational strategy recommendations.
Benefits
- Paid Holidays, Sick, and Vacation Time
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- 401k Plan
- Healthcare Spending or Reimbursement Accounts such as HSAs, FSAs, HRPs, and HRAs
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What This Job Offers
Job Type
Full-time
Career Level
Director
