Director of Operations, President Parts and Service Solutions

Pilot Company•Knoxville, TN

20h

About The Position

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law. Military encouraged to apply. Essential Functions Lead and manage the overall operations of PSS including responsibility for the distribution centers and related supply chain activities. Oversee inventory control, warehousing, transportation, and logistics operations to optimize service delivery and cost. Work with team members, vendors, suppliers, and carriers to ensure seamless operations and timely deliveries. Hire, train, and manage a high-performing team, including project managers, customer support staff, warehouse managers and other operational staff. Provide leadership and guidance to teams, fostering a culture of collaboration, accountability, and high performance. Manage the operational budget, working capital, monitor costs, and implement cost-saving measures without sacrificing service quality. Ensure Customer Service & Quality Control Strategic Responsibility Sets or contributes to the business strategy for own site / location (Division) Managing People/Leadership Has management responsibilities for multiple departments, possibly doing diverse activities (cross discipline). Problem-Solving Requires conceptual thinking in complex/completely new situations. Impact On Pilot Travel Centers segments/large functions. Communication/Interpersonal Skills Developed communication skills to negotiate internally and externally at high levels.

Responsibilities

Lead and manage the overall operations of PSS including responsibility for the distribution centers and related supply chain activities.
Oversee inventory control, warehousing, transportation, and logistics operations to optimize service delivery and cost.
Work with team members, vendors, suppliers, and carriers to ensure seamless operations and timely deliveries.
Hire, train, and manage a high-performing team, including project managers, customer support staff, warehouse managers and other operational staff.
Provide leadership and guidance to teams, fostering a culture of collaboration, accountability, and high performance.
Manage the operational budget, working capital, monitor costs, and implement cost-saving measures without sacrificing service quality.
Ensure Customer Service & Quality Control Strategic Responsibility Sets or contributes to the business strategy for own site / location (Division) Managing People/Leadership Has management responsibilities for multiple departments, possibly doing diverse activities (cross discipline).
Problem-Solving Requires conceptual thinking in complex/completely new situations.
Impact On Pilot Travel Centers segments/large functions.
Communication/Interpersonal Skills Developed communication skills to negotiate internally and externally at high levels.