About the position
Gravity Haus is looking for an energetic and outgoing Director of Operations. The ideal candidate maintains a positive attitude and is driven to provide outstanding customer experiences. You have a lead by example approach and are a team player in every sense of the word. You have first hand knowledge of each position on the Restaurant Team, allowing you not only to lead but meet each teammate where they are at and help them grow, thereby establishing a shared level of excellence and camaraderie, making Gravity Haus not only the premier location for dining and guest experience, but the premier location to be a part of an award-winning team! As the Director of Operations at Gravity Haus Breckenridge, you’ll lead our restaurant's strategic and operational success and member amenities. You will oversee the restaurant General Manager (who leads the day-to-day FOH/BOH teams) while also stewarding the overall member experience across StarterHaus (co-working), Dryland (fitness), and our Onsen/Recovery space (hot tubs, future cold plunge, and dry sauna). This position is accountable for financial performance, team leadership, operational execution, member satisfaction, and revenue growth.
Responsibilities
- Own full P&L performance for F&B and Membership departments.
- Lead proactive forecasting and reforecasting across all revenue and expense lines, including food sales, beverage sales, private events, membership activations, and retail.
- Identify and execute on incremental revenue opportunities through private dining, group sales, local partnerships, and new offerings across both F&B and member amenities.
- Drive cost control initiatives and margin improvement through disciplined COGS and labor management, while maintaining exceptional quality and service.
- Lead monthly financial reviews with key stakeholders, using data to guide decision-making and adjustments.
- Ensure timely and accurate invoice processing, payroll accuracy, and budget compliance.
- Provide direct oversight to the restaurant's General Manager; all restaurant managers report to the GM, who reports to you.
- Mentor and support the F&B management team to drive performance, accountability, and leadership growth.
- Run daily preshift meetings, focusing on service standards, team alignment, member touches, and daily business priorities.
- Maintain tight controls over labor scheduling, guest experience, and menu execution.
- Partner with the Executive Chef and Bar Manager on menu development, pricing strategy, and product innovation.
- Collaborate on sales reporting and menu engineering to phase out underperformers and boost high-margin items.
- Ensure consistent execution of key operating practices, including inventory (monthly), payroll (weekly), and compliance protocols.
- Serve as the on-site leader for the Gravity Haus Breckenridge membership experience, ensuring StarterHaus, Dryland, and Onsen/Recovery spaces run at full potential.
- Monitor and improve member satisfaction through service feedback loops, engagement initiatives, and programming.
- Collaborate with fitness coaches to ensure all classes, personal training, and recovery services meet GH brand expectations.
- Support membership sales and retention through presence, programming, and community building.
- Partner with the Membership, Events, and Marketing teams to host, plan, and support on-property activations.
- Act as the primary Gravity Haus liaison to the Hotel GM (operated by Vail Resorts) to align lodging, guest service, and member/F&B strategies.
- Coordinate across departments to ensure operational consistency, mutual support, and guest/member satisfaction.
- Help build a culture of high performance, trust, and shared accountability between the hotel and GH-operated amenities.
- Partner with the Private Events Manager to drive bookings in the newly renovated lounge and dining spaces.
- Strategize with the F&B and Marketing teams to build programming that generates new revenue streams and attracts both locals and members.
- Lead the development and execution of group sales packages, buyouts, and creative event offerings.
- Be a highly visible and engaged leader. Be present in the restaurant, co-working space, and recovery areas daily.
- Ensure Gravity Haus values are lived out through every guest and member interaction.
- Build and nurture a team culture rooted in performance, respect, fun, and hospitality.
- Serve as a champion of our mission to create a globally conscious community for the modern adventurer.
Requirements
- At least 3 years of management leadership experience in an upscale restaurant that focuses on exceptional service, food, and beverage.
- Strong leadership acumen that aligns culture and standards initiatives with the company’s overall strategic direction.
- Excellent emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members and community members.
- Demonstrated ability to develop and empower talent by creating learning & growth opportunities while managing the complete team member experience.
- Experience in both independent & corporate restaurant settings with annual revenue over 3m per location.
- Ability to read & interpret financial statements and budgets to align quarterly & period goals.
- Demonstrated success building a high-expectation service program in the hospitality industry.
- Sense of ownership that identifies pain points in operations and builds infrastructure for future success.
- Success collaborating with the leadership team & cross-functional teams to develop necessary strategy, infrastructure, systems, and operations support.
- Outstanding communication skills with the ability to work collaboratively with the leadership team.
- Appreciation for and commitment to the outdoors, sustainability, and personal growth.
Nice-to-haves
- Bachelor's Degree Preferred.
Benefits
- Health insurance options.
- 401 (k) with company match.
- Gravity Haus Membership.
