Director of Operations

Metro Vein Centers•New York, NY

9h•$120,000 - $160,000

About The Position

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs. With over 60 clinics across 7 states, and still growing, we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment. We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry. The Director of Operations, reporting to the Vice President of Operations, is a pivotal leader at Metro Vein Centers. This role supports operational performance across our 60+ clinics in 7 states, helping ensure consistent and efficient clinic operations while advancing enterprise-wide initiatives that improve productivity, patient experience, and team effectiveness. Metro Vein Centers is scaling rapidly and building the systems needed to support continued high-quality patient care as we continue to expand our footprint. This is a high-impact, hands-on role for a driven self-starter who thrives in a fast-paced environment, builds strong partnerships, and brings a strong sense of urgency and accountability to execution. While the position does not immediately have direct reports, it is expected to expand into people leadership as the organization continues to grow.

Requirements

Bachelor’s degree or equivalent experience
10+ years of multi-site operations experience (internal operations or field operations)
5+ years in leadership roles
Proven track record of improving operational efficiency and productivity, particularly in inventory management and communications

Nice To Haves

Experience with athenaPractice or a comparable EMR platform
Experience working in a fast-paced private equity-backed healthcare organization

Responsibilities

Enterprise Operations Strategy & Innovation: Develop and implement initiatives that drive clinic efficiency, productivity, and standardization.
Process & Procedure Development: Identify opportunities to improve workflows; create and refine operational procedures and tools.
Standardization of Clinic Workflows: Standardize key clinic workflows across all locations to promote consistency, scalability, and best practices.
Clinic Communications: Create and manage clear, consistent communications to support alignment across 400+ clinic team members.
Inventory Management: Improve inventory controls, processes, and accountability to ensure appropriate supply availability and cost efficiency.
OperationsCompliance: Support and strengthen operational compliance-related processes and procedures (e.g., OSHA and other clinic operational standards).
Cross-Functional Operational Alignment: Own implementation of operational standards and support cross-functional alignment with partners across the organization