Director of Operations
About The Position
Director of Operations – High-Value & Secure Logistics Who We Are ICAT is a leading global logistics solutions provider built on innovation, collaboration, and a commitment to excellence. Through our fully integrated international network, we support clients facing high-stakes supply chain challenges, executing complex shipments with precision and accountability. As part of the ICAT network, AVA Global Logistics represents our specialized division focused on secure, high-value asset transportation, including banknotes, refined and unrefined precious metals, and other valuable commodities. To support AVA’s expansion into additional high-value sectors and further strengthen ICAT’s capabilities, we are looking for top-tier talent to join our growing team. The Opportunity We are hiring a Director Operations Americas to lead regional secure logistics operations, with significant oversight of cash processing and banknote operations. This is a senior leadership role responsible for operational performance, Federal Reserve compliance, CIT oversight, and third-party cash processing governance across the Americas. The role includes hands-on leadership in daily cash processing activities in the New York and New Jersey market.
Requirements
- 10+ years leading regional or multi country operations in secure logistics, cash processing, or high value environments
- Direct experience in cash processing, banknote logistics, or CIT operations
- Strong knowledge of Federal Reserve compliance and regulatory frameworks
- Proven success managing third party providers in secure environments
- Experience leading cross border teams
- Bachelor’s degree in Business, Logistics, Operations Management, or related field
- Fluent English.
Nice To Haves
- Additional languages are a plus
Responsibilities
- Drive multi country operational performance across secure logistics environments
- Own KPIs across service, cost, quality, and safety
- Align operational capacity with commercial growth and client commitments
- Oversee third party cash processing providers and CIT partners
- Ensure full compliance with U.S. Federal Reserve deposit standards and documentation requirements
- Lead end to end banknote handling including vaulting, reconciliation, shipment integrity, and deposit execution
- Govern counterfeit detection, discrepancy resolution, balancing controls, and variance management
- Track shortage and overage rates, deposit timeliness, and operational risk indicators
- Enforce high security standards across all operations
- Maintain regulatory compliance in high value and high risk logistics environments
- Strengthen operational controls, audits, and risk mitigation processes
- Lead and develop regional operations teams
- Build accountability, ownership, and performance culture
- Drive succession planning and leadership capability
Benefits
- Be part of a globally respected valuables logistics organization
- Operate in a role with real strategic influence
- Work across international markets and high-profile clients
- Shape and elevate security standards across an entire region
- Join a culture that values professionalism, precision, and proactive risk management
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What This Job Offers
Job Type
Full-time
Career Level
Director
