Director of Operations

ServiceNet•Holyoke, MA

5h•$60,000 - $66,160

About The Position

ServiceNet is seeking a dedicated and mission-driven Director of Operations to join our Developmental Brain Injury Services (DBIS) division in Hampden County. In this vital leadership role, you will provide operational and strategic support to DBIS residential programs, ensuring high-quality services for individuals with developmental delays and/or brain injuries.

Requirements

Demonstrated experience working with individuals with developmental delays and/or brain injuries
Bachelor's degree in a related field preferred, or equivalent experience (minimum of 3 years full-time in a relevant role)
3–5 years of proven management experience in human services or related field
Strong communication, organizational, and computer skills
Valid driver’s license and an acceptable driving record
Certification in Medication Administration (MAP)

Responsibilities

Partner with the Vice President or Division Director to lead and improve program operations across the division.
Manage logistics and planning for new residential admissions and transitions.
Identify, set up, and oversee physical site operations for new programs, ensuring compliance with regulatory standards.
Actively participate in Residential Services development initiatives and project work.
Support Program Directors in licensing readiness, regulatory compliance, and follow-up on corrective actions.
Provide fiscal guidance to help programs operate within budgetary constraints.
Build and maintain strong relationships with internal teams and external partners.
Foster a positive, inclusive work culture aligned with ServiceNet’s mission and values.
Participate in the on-call leadership rotation.
Perform other duties as assigned by the Vice President or designee.