Grand Rapids Kroc Center - Director of Operations

The Salvation Army USA Central Territory•Grand Rapids, MI

1d•Onsite

About The Position

The Director of Operations provides leadership, oversight and general administration of the Ray and Joan Kroc Corps Community Center and will ensure the smooth functioning of the center to accomplish it’s goals.

Requirements

Have the ability to develop and administer facility budgets.
Must be able to read, write and communicate in English.
Be able to speak before large and small groups with poise and enthusiasm.
Have the ability to work and relate well with people.
Masters’ Degree in Business Administration, Recreation Management, Public Administration, Non-Profit Management, or relevant field.
Minimum five years of experience in program development, planning, management, and evaluation for non-profit programs, including administering budgets, planning, staff development, membership service and community relations.
Proficient with Microsoft word, Excel and PowerPoint. Excellent email communication skills via Outlook or similar platform.
Current CPR/AED/First Aid certification or must obtain within 45 days.
Complete Safe from Harm certification within 21 days.
Valid driver’s license with clearance to drive from The Salvation Army’s insurance carrier.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Prolonged periods standing.
Must be able to lift, bend, stoop, climb, reach, and lift up to 50 pounds at a time.
Must be highly organized, motivated, a self starter with the ability to multi-task, be creative.
May require occasional travel for training and off site events.
Must pass all applicable background checks.

Responsibilities

Work with the leadership team as direct reports on behalf of the Senior Kroc Officer to develop and maintain overall strategies, priorities, and direction.
Responsible for oversight of the day-to-day operational activities.
Provide oversight and direction to the Center’s directors and managers as to their responsibilities concerning programming, related marketing efforts, and human resources requirements and staffing needs.
Ensure routine matters are handled at the appropriate level, troubleshooting and problem-solving issues to satisfactory resolution, and informing supervisors.
Create an environment of continuous improvement, working with directors and managers to meet program, staffing and budget objectives.
Ensure implementation of all risk management and emergency procedures.
Responsible for conducting facility inspections and coordinating priorities and recommendations for repairs, remodeling, furnishings, and equipment.
Develop and manage capital improvement plans and projects in conjunction with the Kroc Business Director and Divisional and Territorial Headquarters. This includes coordinating, logistics, and communication with vendors and headquarters.
Develop, evaluate, and direct the creation of annual operating budget. Monitor and ensure goals and objectives are met.
Work closely in the development and evaluations of staff policies and procedures while maintaining the operations manual consistent with TSA directives and regulations in correlation with the Human Resources Generalist.
Conduct regular reviews of Kroc Standards to ensure maintenance of a Gold level Kroc Center rating.
Maintain an active presence in the center. Represent the Kroc Center in community groups and public forums, participate in public speaking engagements, as assigned.
Provides oversight of center-wide events to assure they meet strategic objectives.
Lead and coordinate staff, management team, and committee meetings; determine content, focus, and maintain effective communication to achieve desired objectives.
Oversee the development of fiscally sound programs and budgetary requirements with the Senior Kroc Officer and Kroc Business Director.
Work with the Senior Kroc Officer to implement, monitor and allocate facility resources according to the budget.
Work closely with the marketing director to coordinate operational issues with marketing requirements.
Meet regularly as part of the Leadership Team in setting priorities and recommendations for the Kroc Center.
Supervise the director team.
Assume overall responsibility for the center in the absence of the Senior Kroc Officer.
Perform other duties as assigned

Benefits

Health Care Benefits, which include: Medical Dental Vision Hearing Flexible spending accounts AFLAC Voluntary life insurance benefits
Short-Term and Long-Term Disability options
Pet Insurance
Pension contributions (currently 6.0% of your earnings) begin the first quarter after 1 year of employment.
Vesting starts after three years of employment, 100% vested after five years of employment
The Salvation Army also offers a 403(b) voluntary retirement savings plan in which you may participate immediately, with approved vendors. There is currently no organizational match for 403(b) contributions.
Employee Discounts
Paid Time Off which includes: Sick days begin accruing the first of the month following 30 days of employment and you may begin to use accrued sick days once available. Up to (6) earned sick days per year may be used as discretionary days.
Vacation begins accruing the first of the month after one full calendar month after employment begins, and you may begin to use vacation days after (90) days of employment.
The accrual rate is based upon years of service and approved hours worked.
You will receive up to 2 personal days per year based on date of hire.
Birthday off with pay.
Paid holidays are effective immediately.