Director of Operations - Supportive Housing - Full-Time; 7635-216-A

Catholic Charities Brooklyn and Queens•New York, NY

About The Position

For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness. Our residential housing programs serve clients with a variety of needs, including those who are formerly homeless and those struggling with mental illness. POP Management is an in house property management company of Catholic Charities Brooklyn & Queens. POP Management is the largest provider of affordable housing in Brooklyn & Queens. POP Management provides affordable housing to low-income seniors and to those with documented history of homelessness, substance abuse, and chronic mental illness. POP Management oversees and manages 25 senior buildings with 2,400 units and 4 supportive residences with 300 units for formerly homeless adults/veterans consisting of 300 units. The objective of POP Management is to provide high quality housing that responds to the needs of low-income seniors and supportive populations. STATEMENT OF THE JOB Director of Operations for Supportive Housing (the “Director”) is directly responsible for the overall management and supervision of agency's POP Management Corporation supportive housing portfolio. The Director is responsible for ensuring that all programs, fiscal, government, agency and foundation funding source requirements are in full compliance. The Director is responsible for the management of five (5) supportive housing buildings and supervision for all staff at those sites. The Director will establish procedures to ensure that all units are filled, and all tenants meet regulatory requirements under LIHTC, HOME and ESSHI housing. The Director will establish and maintain good working relationships with DHS, DOH, HUD VASH & HPD and shelter providers in order to obtain appropriate referrals and approvals for perspective tenants. The position ensures that the programs meet contractual obligations with New York State Department of Health (DOH), Department of Social Services (DSS/HRA/DHS) and, through coordination with Integrated Health and Wellness (IHW), Department of Health and Mental Hygiene (DOHMH). The position is responsible for operating the designated buildings within budget. The position is the leader for ensuring all requirements for Supportive Housing (facilities, fiscal, compliance, & tenant support services) are appropriately engaged by POP Management as well as the wider CCBQ Agency network. Further, the Director is responsible for coordinating the social services for the entire POP Management Housing portfolio. Provides input and guidance on the overall management of the social service component related to service provision. Ensures that the program’s structure and design foster an environment which facilitates the assessment and support of clients’ needs. Coordinates the implementation of proactive services at each facility that support client needs. Supports and models the use of crisis interventions across sites Develops an internal compliance and quality assurance plan to monitor service provision and track program outcomes. Provides continuous coaching, support and guidance to the POP Management social service team as a whole. Conducts relevant internal trainings and meetings to enhance staff skills. Coordinates with managers to ensure that all reports are accurate and submitted in a timely manner to all relevant sources. Develops, implements and maintains consistent policies and practices regarding program management, client services and other agency protocols. Develops and monitors system for on-going supervision of staff; facilitate meetings for staff development; where appropriate, develops training to ensure staff at all levels are aware of and skilled in requirements of program and agency. Assists in the development of responses to DHCR, tax credit and other compliance visits in Coordination with the property management teams and Central Administration. Participates in the preparation of annual building budgets and ensure buildings are operating within budget. When needed, alert appropriate staff to variances in income and/or expenses. Acts as management representative and liaison with DHCR, HPD, DOH, DSS and partners with IHW staff, as needed, to ensure all IHW contracts operating at the buildings remain in full contract compliance. Implements, monitors and appraises agency mission based strategic plan for housing properties. Coordinates special projects as requested by supervisor. Performs any other related duties as required or assigned.

Requirements

Master’s Degree or Bachelor’s degree with an additional two years management experience and experience with working with homeless or formerly homeless populations and/or Veterans.
Three + years demonstrated housing management or related experience with homeless or formerly homeless population.
2-4 years’ experience training/supervising staff.
Demonstrated ability to provide leadership skills and ability to interact in a multicultural environment.
Ability to appropriately assess/de-escalate/intervene in crisis.
Ability to develop, implement, monitor and evaluate systems.
Must be able to take initiative, work independently, and work as well as part of a team.
Ability to work flexible hours (evenings/weekends and holiday coverage) as needed.
Able to travel throughout the five boroughs as needed.
Ability to respond to 24-hour emergencies by phone.

Nice To Haves

NY State LMSW or LCSW preferred.

Responsibilities

overall management and supervision of agency's POP Management Corporation supportive housing portfolio
ensuring that all programs, fiscal, government, agency and foundation funding source requirements are in full compliance
management of five (5) supportive housing buildings and supervision for all staff at those sites
establish procedures to ensure that all units are filled, and all tenants meet regulatory requirements under LIHTC, HOME and ESSHI housing
establish and maintain good working relationships with DHS, DOH, HUD VASH & HPD and shelter providers in order to obtain appropriate referrals and approvals for perspective tenants
ensures that the programs meet contractual obligations with New York State Department of Health (DOH), Department of Social Services (DSS/HRA/DHS) and, through coordination with Integrated Health and Wellness (IHW), Department of Health and Mental Hygiene (DOHMH)
responsible for operating the designated buildings within budget
leader for ensuring all requirements for Supportive Housing (facilities, fiscal, compliance, & tenant support services) are appropriately engaged by POP Management as well as the wider CCBQ Agency network
coordinating the social services for the entire POP Management Housing portfolio
Provides input and guidance on the overall management of the social service component related to service provision
Ensures that the program’s structure and design foster an environment which facilitates the assessment and support of clients’ needs
Coordinates the implementation of proactive services at each facility that support client needs
Supports and models the use of crisis interventions across sites
Develops an internal compliance and quality assurance plan to monitor service provision and track program outcomes
Provides continuous coaching, support and guidance to the POP Management social service team as a whole
Conducts relevant internal trainings and meetings to enhance staff skills
Coordinates with managers to ensure that all reports are accurate and submitted in a timely manner to all relevant sources
Develops, implements and maintains consistent policies and practices regarding program management, client services and other agency protocols
Develops and monitors system for on-going supervision of staff; facilitate meetings for staff development; where appropriate, develops training to ensure staff at all levels are aware of and skilled in requirements of program and agency
Assists in the development of responses to DHCR, tax credit and other compliance visits in Coordination with the property management teams and Central Administration
Participates in the preparation of annual building budgets and ensure buildings are operating within budget. When needed, alert appropriate staff to variances in income and/or expenses
Acts as management representative and liaison with DHCR, HPD, DOH, DSS and partners with IHW staff, as needed, to ensure all IHW contracts operating at the buildings remain in full contract compliance
Implements, monitors and appraises agency mission based strategic plan for housing properties
Coordinates special projects as requested by supervisor
Performs any other related duties as required or assigned