Director of Operations

Property Rush • Chattanooga, TN

4h • $90,000 - $180,000 • Remote

About The Position

Director of Operations – Renovations & Property Operations
Property Rush exists to become the go-to turnkey place for real estate investors. We help investors buy, renovate, lease, and manage rental homes without the chaos. We’re building a company where execution is consistent, communication is tight, and owners/tenants feel taken care of.
We’re hiring a Director of Operations to run the day-to-day engine of the business—especially renovations, turns, vendor performance, and operating cadence—so the founder can shift from being in the weeds to spending the majority of time on growth (marketing, sales, acquisitions/dispo).
This role is for someone who wants to be measured by outcomes—not activity—and wants meaningful upside tied to performance.
In your first 90 days, you’ve created operational clarity: KPIs are visible and reviewed weekly, priorities are disciplined, the renovation/turn pipeline is tracked end-to-end, vendor accountability is established, and communication rhythms are consistent. The team knows what “winning this week” looks like and how their work impacts the scorecard.
Within 6–12 months, Property Rush runs on systems—not heroics. Renovation delivery becomes predictable, cash flow forecasting is reliable, employee engagement stays high, and owners/tenants consistently report a premium experience. The founder is no longer the hub for operational decisions and can focus heavily on growth.
ONE THING: Build a high-performing operations system and team that delivers predictable results for investors and tenants.

Requirements

• Build repeatable systems, not just put out fires
• Take extreme ownership: if it’s yours, it gets done—and measured
• Can lead people with clarity, firmness, and respect
• Know how to run scorecards, dashboards, meetings, and accountability rhythms
• Can manage multiple workflows (renovations, maintenance, leasing, customer service) without losing quality
• Communicate clearly—internally and with owners/investors
• Care about culture: you build teams that perform and stay
• 3+ years leading teams (multi-department leadership preferred)
• Experience managing renovation/rehab/turn projects (vendors, budgets, timelines)
• Strong understanding of unit economics (vacancy loss, turn costs, maintenance cost controls)
• Comfortable with property management software (AppFolio, Buildium, Rent Manager, etc.)
• Strong project management + process documentation (SOP creation)
• US-based and able to work in a real-time cadence with vendors/field teams
• Open to relocating to Chattanooga within year 1 (not required upfront)

Responsibilities

• Build and manage the operating cadence (weekly KPI meetings, dashboards, priorities) so departments hit targets
• Improve renovation delivery systems (scope standards, vendor accountability, scheduling, quality control)
• Own cash flow forecasting discipline and operational budget oversight
• Build a high-performance culture through hiring, training, coaching, and accountability
• Upgrade owner and tenant experience through better workflows and communication
• Lead department managers (property management, maintenance, leasing, renovations/turns, admin)
• Track KPI performance weekly; coach leaders to close gaps quickly
• Oversee vendor/contractor performance, pricing, and reliability
• Ensure smooth leasing/turnovers, maintenance workflows, and inspection standards
• Establish and maintain SOPs across core workflows
• Own escalation management for high-stakes owner/tenant issues
• Partner with leadership on scaling plans, capacity planning, and headcount

Benefits

• Flexible schedule
• Employee assistance program
• Professional development support
• Referral program
• Opportunity for transition into a full-time permanent role based on performance
• Full-time employees may be eligible for a comprehensive benefits package including medical, dental, vision, 401(k), paid time off, paid holidays, and additional company-sponsored benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed