Director of Product Operations

Connect for Health Colorado-posted 12 days ago
$135,960 - $171,083/Yr
Full-time • Senior
Denver, CO
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Connect for Health Colorado is a public, non-profit entity established by the Colorado General Assembly in 2011 to create a health insurance Marketplace. Since 2013, we’ve been helping individuals, families and small employers compare plans, apply for financial help and buy health insurance. As Colorado’s official health insurance marketplace, we are the only place to apply for financial help to lower the monthly cost of premiums. Customers can shop online; get help by phone or online chat from Customer Service Center representatives; and access expert help from a statewide network of certified Brokers and community-based Assisters. Our mission is to increase access, affordability, and choice for individuals and small employers purchasing health insurance in Colorado. For more information: ConnectforHealthCO.com Position Summary: Connect for Health Colorado seeks a strategic, collaborative, and systems-oriented Director of Product Operations to establish and lead a unified product operations function. This role will serve as the operational backbone of our product development organization—linking strategy to execution and ensuring teams have the processes, tools, and insights they need to deliver meaningful outcomes. Reporting to the Chief Product Officer, the Director will design and oversee our Product Operating Model, which includes planning cadences, cross-functional coordination, portfolio reporting, operational excellence, and people leadership. This leader will work across Product, Engineering, Agile, Project Management, UX, Product Support, and Executive teams to align priorities, capacity, and delivery. We are looking for a leader who thrives on building frameworks and systems that scale, while enabling product and engineering teams to focus on discovery, delivery, and measurable impact.

  • Establish & Evolve the Product Operating Model
  • Design and maintain a clear, repeatable Product Operating Model linking strategic goals to roadmaps, delivery milestones, and measurable outcomes.
  • Lead planning cadences (OKRs, roadmap reviews) to ensure transparency and alignment across the organization.
  • Streamline Product Planning & Execution
  • Align capacity planning, portfolio management, and execution tracking to improve efficiency and focus.
  • Partner with cross-functional leaders to ensure the right stakeholders are engaged at the right time in the product lifecycle.
  • Governance & Tooling Leadership
  • Oversee governance, configuration, and adoption of core product tools (Jira, road mapping platform, Pendo, Power BI, and AI-based tools).
  • Recommend and implement tools that improve decision-making speed, delivery predictability, and access to actionable data.
  • Product Metrics & Reporting
  • Create and manage a central reporting hub for product metrics, enabling teams and executives to access timely insights into product health, delivery progress, and customer impact.
  • Define and standardize key product metrics for clarity and consistency.
  • Feedback Loops & Continuous Improvement
  • Establish structured intake and prioritization processes for product feedback.
  • Partner with teams to evaluate operational performance and identify areas for improvement.
  • Team Leadership, Management & Growth
  • Directly manage, coach, and mentor a team of product operations, project, agile and data professionals, setting clear expectations and fostering a culture of trust, respect, and accountability.
  • Build strong relationships with team members through regular communication, feedback, and professional development opportunities.
  • Provide operational support to product and engineering managers and directors, allowing them to focus on high-value activities.
  • Assess evolving organizational needs and grow the Product Operations team to meet future priorities.
  • Colorado resident.
  • At least 8 to 10+ years of experience in Product Operations, Product Management, Program Management, or a similar cross-functional leadership role.
  • Proven ability to design and scale product operating models in complex, multi-team environments.
  • Demonstrated experience managing teams, setting expectations, and fostering high-trust, high-performance cultures.
  • Track record of implementing data-driven decision-making frameworks in product organizations.
  • Experience leading cross-functional planning, governance, and reporting at the portfolio or enterprise level.
  • Expertise in product development tools such as Jira, road mapping platforms, Pendo, Power BI, or similar.
  • Strong data literacy with the ability to define, track, and communicate product and operational metrics.
  • Excellent facilitation and communication skills, with the ability to bridge technical and non-technical perspectives.
  • Self-starter with a focus on continuous improvement and the ability to navigate ambiguity.
  • Experience building and managing teams in dynamic environments.
  • Background in healthcare, non-profit, or government-adjacent organizations.
  • Familiarity with Colorado’s health insurance landscape or healthcare exchanges.
  • Data analysis or business intelligence experience.
  • Competitive benefits package.
  • Eligibility to participate in the organization’s 403(b) plan.
  • Paid time off.
  • Short- and long-term disability.
  • Life insurance.
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