Director of Program Delivery & Technology Enablement, Learning & Development

MassMutual • Springfield, MA

122d • $118,900 - $156,000 • Hybrid

About The Position

As the Director of Program Delivery & Technology Enablement, you will lead the design and implementation of cutting-edge learning experiences that empower MassMutual employees to grow and thrive. You will operate in a dynamic, forward-thinking environment where innovation, collaboration, and impact are at the forefront. You will have high autonomy and influence, overseeing a team of learning and technology professionals, and will be responsible for shaping the future of learning through the integration of emerging technologies and data-driven strategies.

Requirements

• Bachelor's degree in IT, Learning Technologies, Instructional Design, or related field.
• 3+ years of IT, technology, or product owner experience.
• 3+ years in a leadership role.
• 3+ years experience implementing enterprise learning technologies and platforms.
• 3+ years experience leading cross-functional teams and managing large-scale projects.
• 3+ years experience managing variable capacity strategies.

Nice To Haves

• Master's degree in IT, Learning Technologies, Instructional Design, or related field.
• Experience leading the deployment of AI-driven learning solutions, including VR/AR technologies and Learning Experience Platforms (LXPs), across the department to enhance engagement, personalization, and performance outcomes.
• Familiarity with agile methodologies and design thinking in program development.
• Strong communication, change management, and stakeholder engagement skills.
• Passion for innovation, inclusion, and continuous improvement in learning.

Responsibilities

• Lead execution of Operations wide L&D programming, with a focus on digital experience, leadership development, and skills transformation.
• Develop and deliver an innovation learning technology roadmap, in partnership with enterprise L&D and Enterprise technology to keep Operations a step ahead of competitors, including AI, VR/AR, and adaptive learning platforms.
• Leverage creative capacity solutions to increase program offerings with a focus on risk mitigation.
• Collaborate and influence senior leaders to align learning strategies with business goals and workforce needs.

Benefits

• Competitive salaries with incentive and bonus opportunities.
• Access to learning content on Degreed and other informational platforms.
• Networking opportunities including access to various Business Resource Groups.
• Strong and stable ethical business with industry leading pay and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree