Director of Program MGMT

Maersk•Los Angeles, CA

1d•$130,000 - $150,000

About The Position

About Us: As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Maersk Logistics and Services USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money. Position Overview Manage the performance of MCL Delivery, IDC, GVT, and Hudd in accordance with the contract and/or direction from the Head of Operations Support to maximize operational execution related to assigned account(s). Provide ongoing support to Technical Sales, KCM, CPM, and CX through direct communication, liaison activities, and escalation support with Account Senior Management. Develop and implement strategies to create customizable MCL Delivery and GVT solutions based on account requests and needs from an operational perspective, while maintaining standard product offerings that deliver the most reliable and efficient service at the lowest possible cost. Build strong relationships across account internal departments and the network to ensure smooth execution of the end-to-end shipment lifecycle by working closely with both the account and internal teams (Direct Imports, Global Logistics, Transportation, Food, and IT). Proactively solve complex challenges through accurate identification of underlying factors and root causes, addressing account requests and needs while maintaining awareness of how proposed solutions may impact other MCL Delivery, GVT, and Hudd accounts.

Requirements

Excellent interpersonal and communication skills.
Previous experience in supply chain, transportation, or distribution required.
Ability to establish and maintain effective relationships with management staff, employees, and service providers.
Exceptional problem-solving skills and proven experience of relationship management through business change and growth.
Strong analytical and organizational skills.
Extremely proficient with MS Office programs and strong overall system skills (YMS, TMS, WMS).
Strong leadership is attributed with the ability to drive performance across a diverse team of associates in an operation environment.
Strong development, training, and coaching skills.
Ability to nurture growth and develop a strong bench.
Financial and analytical acumen in the areas of operations, cost management, pricing, and volume management
Superior customer service skills and the ability to build strong relationships with clients directly.
Strong values and a bias for action in decision-making.
Candidate must possess solid decision-analysis skills including cost/benefit analysis, investment NPV and break-even analysis.
Bachelor's degree (BA/BS.) from four-year college or university; or equivalent combination of education and experience.
10+ years of experience in distribution and logistics industry, preferably with a diversity of experiences in manufacturing, transportation, distribution/warehousing, and sales management.

Nice To Haves

Master’s degree preferred and higher degree of education.

Responsibilities

Serve as key POC with internal and external stakeholders across MCL Delivery IDC and GVT. Additionally, it serves as escalation POC for OPS, GVT and Hudd related concerns.
Claims and Receivables management for MCL Delivery IDC, GVT, and Hudd.
Coordinate with MCL Delivery Control Tower to oversee incoming and outgoing Account activities to ensure production accuracy and completeness, condition of shipments, and 3 PL Monthly Metrics for contractual compensation (Throughput, Revenue, Quality).
Daily support of Account Facility network (YMS/GVT accuracy, ASN/EDI Monitoring and audit, ASN/EDI failure resolution, Non-MCL Delivery 3PL GVT/BOL resolution)
Account specific GVT enhancement request and update management.
Account specific continuous improvement on a local, regional, and global scale.
Communicate with internal and external stakeholders any Account concerns and/or issues that may impact their respective organizations.
Communicate with internal and external stakeholders any Account ideas and solutions that may benefit their respective organizations.
Travel minimum 25%