Director of Program Services

Gleaners Food Bank Of I•Indianapolis, IN

About The Position

The Director of Program Services has lead responsibility for Network activity including, but not limited to, the Neighbor and Customer-Facing aspects of Grocery Program, Gleaners2Go, Funded G2G, Home Delivery, one-time mobile distributions related to the Grocery Program, and other food distribution channels in the Gleaners 21-county service area. This position participates in the e-commerce development to ensure the inclusion of Neighbor and Partner Site voices. The Director of Program Services is responsible for ensuring compliance with Feeding America, government regulations, and health codes as well as all donor/grant requirements. All responsibilities shall be consistent with Gleaners Food Bank’s mission to be a leader in the fight against hunger.

Requirements

Bachelor’s Degree or equivalent experience.
Work experience in related field.
CRM/ERP and e-commerce experience (Customer Service Management System and Warehouse Management System desired).
Food Safety and Handling Certified, or ability to be certified.
Valid driver's license and insurable by company vehicle insurance provider.
Excellent interpersonal, oral, written communication and presentation skills.
Competent in Microsoft Excel, Word, Power Point, and Outlook.
Ability to create, analyze and present/articulate reports and findings.
Ability to work in databases (such as Customer Service Management System).
Demonstrate strong leadership, supervision skills, and strategic thinking.
Strong organizational, interpersonal, and relationship management skills.
Highly organized, detail-oriented, ability to handle multiple priorities, and project management while working independently under minimal supervision.
Demonstrates good judgment, problem solving, decision making, and delegation skills.
Outstanding public demeanor for dealing with partners, coworkers, board members, volunteers, donors, and the community.
Results-orientated, a passion for creativity, innovative vision, and passion for out-of-the-box thinking.
Ability to manage and lead others within the organization.
Ability to work with people of diverse backgrounds.
A commitment to full and visible participation as a hunger relief leader in the community.

Responsibilities

Lead and/or assist with strategic plan as it relates to role. Ensure implementation and outcomes.
Oversee the development, implementation, analysis, improvement and/or expansion of Gleaners’ Network with the goal of creating strategic, effective partnerships and approaches to hunger relief within assigned programs.
Participate in the e-commerce development to ensure Neighbor and Partner Site inclusion, including acting as a Laision for the onsite pantry and Neighbors.
Ensure communication and collaboration with necessary Teams to share information, data, and resources, which includes Voice of Our Neighbors initiative and future related initiatives.
Ensure all receive excellent customer service, which includes communications.
Oversee and ensure compliance with Feeding America, The Emergency Food Assistance Program (TEFAP) when applicable, government regulations, Gleaners, or guidelines as applicable.
Oversee and ensure distribution goals are achieved.
Oversee Project and Quality Management of Data and Compliance through utilization of technology (Salesforce, Share Point, Tableau, CERES, Vivery, Groceries2Go, etc.).
Ensure the review, analysis, and trends of data occurs on a regular basis or as needed.
Ensure that Standard Operating Procedures (SOPs) and other documentation are regularly reviewed, updated, and shared as needed.
Collaborate with Advancement & Finance Departments in Fund Raising Efforts and Grant Management.
Lead and motivate team by providing supervision, regular feedback, open communication, coaching, training, evaluation, and discipline as needed.
Work collaboratively across departments in Gleaners organization to ensure the achievement of operational efficiencies.
Active participation in staff, departmental, board or board committee meetings as requested.
Contribute to the development and management of the annual operating budget.
Provide input for organizational communications, including monthly program reporting, story bank, newsletter, website content, etc.
Provide information for Feeding America’s Network Activity Report, biennial audit, fiscal year end audit, and other reports as needed.
Perform all other duties as assigned.

Benefits

14 paid holidays 3 Paid Sick Leave Days, Federal Holidays, 2 Volunteer Days & Birthday
Learning & Development Opportunities
Company paid vision, long-term disability, $50,000 life AD&D
Paid Life and Long-Term Disability Insurance
Maternal, parental & caregiver leave
On-site Gym
Wellness programs
403(b) Plan with up to 4% match
Monthly attendance bonus
Earn up to 10% incentive pay
Apparel allowance