Director of Quality Initiatives

Housing Works • Brooklyn, NY

6d • $90,000 - $100,000

About The Position

Housing Works Community Healthcare provides a wide range of primary care, psychiatry, mental health, and other services to meet the diverse needs of our patient population across six health centers in Manhattan and Brooklyn. As the Director of Quality Initiatives, you will play a critical role in ensuring the highest standards of care and operational efficiency. You will lead the development and implementation of quality improvement initiatives, collaborate with clinical and operational teams, and partner with compliance regarding regulatory standards. This role falls under the Department of Population Health and reports to the Vice President of Health Innovation.

Requirements

• Bachelor’s degree in public health, nursing, healthcare administration or related field required
• 5+ years experience overseeing quality, projects, and/or initiatives in a healthcare setting
• Experience working in outpatient clinic, hospital, or other community health setting
• Experience in creating, running, and analyzing reports from an electronic health record, Microsoft Excel, and other databases (e.g., Azara).
• Proven track record in the successful implementation of programs and development of programs for special needs populations 
• Strong leadership and management skills

Nice To Haves

• Master’s Degree in Public Health or related healthcare experience preferred
• Excellent written and oral communication skills
• Strong interpersonal and presentation skills, including the ability to facilitate meetings and communicate professionally and persuasively with staff at all levels
• Ability to drive the initiatives of the organization, interact effectively with a diverse staff and be comfortable working in an interdisciplinary environment
• Proficiency with online meeting software such as Zoom and Microsoft Teams
• Knowledge of health care system and target populations including HIV/AIDS, substance use, and LGBTQ community preferred

Responsibilities

• Quality Oversight:  Lead the organization's healthcare quality program, including the healthcare quality strategic plan, facilitate monthly quality forum, stay current on HEDIS and other quality measures, advise on opportunities to enhance care delivery
• Payor Relations:  Serve as a liaison with health insurance plans and value-based care contractors to optimize quality incentive programs.
• Regulatory Compliance:  Collaborate with other senior leaders to ensure compliance with regulatory standards, including Quality of Care, UDS, and PCMH accreditation.
• Data Analysis and Reporting:  Analyze primary care, psychiatry, and operational data to identify areas for improvement and generate reports and dashboards for leadership, and present key findings and opportunities for improvement.
• Team Leadership:  Supervise the Data Quality Specialist and an intern providing guidance, training, and performance evaluations.
• Collaboration with Clinical Teams:  Work closely with clinical teams including nursing, primary care, operations, psychiatry, behavioral health, and case management leaders to identify and address care delivery challenges and develop quality improvement projects.
• Training and Technical Assistance:  Develop and deliver training programs as well as hands on coaching and technical assistance to a wide range of patient facing staff on quality improvement methodologies (e.g., PDSAs) and best practices.
• Strategic Planning:  Contribute to the organization's strategic planning process by identifying quality improvement opportunities and aligning them with organizational goals.

Benefits

• We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary.
• Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year.
• We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

What This Job Offers

• Job Type: Full-time
• Career Level: Director