Director of Quality – Senior Living

Western States Lodging & Management•South Jordan, UT

About The Position

Director of Quality - Senior Living Western States Lodging & Management Multi-State Role | Extensive Travel Required Full-Time | Senior Leadership Make a Lasting Impact on Senior Living Communities At Western States Lodging & Management , our mission is simple but powerful: Serving You Like Family. We are seeking a dynamic and experienced Director of Quality to help lead and elevate our senior living communities across multiple states. This is not just an operational role-it is an opportunity to shape the future of our communities. The Director of Quality plays a mission-critical leadership role supporting Executive Directors and regional teams to strengthen clinical quality, operational performance, occupancy growth, and financial sustainability while protecting the culture that makes our organization unique: our Personal Touch Culture. If you thrive in complex environments, love developing leaders, and are energized by meaningful travel and hands-on leadership, this is an incredible opportunity to make a lasting difference.

Requirements

7+ years of senior living leadership experience (Independent Living, Assisted Living, and/or Skilled Nursing)
Bachelor's degree in Healthcare Administration, Nursing, Business, or related field required
Comprehensive understanding of Independent Living, Assisted Living, and Skilled Nursing operations
Knowledge of staffing regulations, scope of practice, and clinical documentation standards
Experience mentoring Executive Directors and operational leaders
Strong understanding of occupancy drivers, referral networks, and market positioning
Ability to implement sustainable operational improvements
Excellent leadership, coaching, and relationship-building skills
Frequent walking and standing
Bending, reaching, and sitting as needed in operational environments
Occasional lifting up to 25 pounds

Nice To Haves

Multi-site leadership experience strongly preferred
Proven success in community turnarounds and occupancy growth

Responsibilities

Partner with Executive Directors and regional leaders to strengthen community performance and quality outcomes
Provide direct operational leadership across multiple senior living communities
Step into communities during critical moments including leadership transitions, acquisitions, and operational turnarounds
Serve as Interim Executive Director when needed during vacancies, vacations, or leadership transitions
Mentor and coach Executive Directors, General Managers, and department leaders
Assess and stabilize nursing departments in growth-stage communities
Partner with clinical leaders to maintain regulatory compliance and high-quality resident care
Support recruitment, onboarding, and retention of nursing staff
Ensure clinical documentation standards and staffing regulations are met
Champion WSLM's mission, values, and Personal Touch Culture across communities
Provide mentorship, leadership coaching, and performance improvement guidance
Support leadership transitions and onboarding of new Executive Directors
Foster strong, engaged, and accountable workplace cultures
Assist communities in addressing occupancy challenges and repositioning strategies
Partner with sales teams to drive census growth and market competitiveness
Develop staffing models that balance quality care with financial performance
Improve workforce planning and scheduling efficiencies
Support newly opened or newly acquired communities with operational setup
Establish systems, processes, and performance standards
Ensure culture integration and operational stability during transitions