Director of Rooms

Ogden CAP•Washington, DC

About The Position

Independently owned and operated, The Jefferson is a 99-room boutique luxury hotel in Washington, D.C. known for its commitment to excellence, personalized service, and refined hospitality. We are seeking an exceptional Director of Rooms to lead our Front Office, Guest Services, and Housekeeping departments. The Director of Rooms provides strategic, operational, and guest-focused leadership for the Rooms Division at The Jefferson. This position oversees all Front Office and Housekeeping operations and plays a critical role in maintaining The Jefferson’s operational standards. The Director of Rooms requires a visible, collaborative leader who is deeply engaged with the teams and is actively involved in day-to-day operations.

Requirements

2 years of experience as a Director of Rooms
Minimum 3 Years of experience as a department head in a luxury hotel
Strong leadership and team-building capabilities with effective conflict resolution
Excellent verbal and written communication
High proficiency in hotel operating systems (Opera)
Ability to understand and build departmental schedules based on occupancy
Detail-oriented with strong organizational and prioritization skills
Flexible schedule availability (nights, weekends, holidays) is a must

Nice To Haves

Union experience preferred

Responsibilities

Own the end‑to‑end guest journey across Front Office and Housekeeping, ensuring seamless, intuitive, and personalized service
Respond to and resolve elevated guest concerns with discretion, empathy, and urgency
Maintain exceptional service recovery practices designed to exceed guest expectations
Support training initiatives that elevate service standards and operational excellence
Responsible for elevating the hotel's products and services through continuous improvement and an innovative approach
Oversee Front Office, Concierge, Bell Services, and related functions
Ensure arrival and departure experiences reflect The Jefferson’s standards
Partner with Revenue Management to optimize room inventory, upgrade strategies, and forecasting accuracy
Oversee the Front Office Management and all guest-related matters
Reviews weekly departmental schedules
Serves as an expert in Opera and other Front Office systems
Manages team member performance and collaborates with Human Resources to manage disciplinary matters
Direct all Housekeeping operations, ensuring quality guest spaces that meet The Jefferson’s standards
Establish and monitor quality assurance, including inspections and product quality
Oversee labor deployment, productivity standards, linen programs, and supply inventory
Collaborate with Engineering and Maintenance teams to ensure timely reporting and resolution of room deficiencies