Director of Security

Hollywood Casino at Kansas Speedway•Kansas City, KS

11h

About The Position

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! WE LOVE OUR WORK. Hollywood Casino Kansas Speedway is currently looking for a Director of Security to join the team. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members. Develop, enforce, review and approve changes or revisions to operating practices, procedures and standards based on business trends and practices Provide for the safety of team members including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner. Understand and adhere to bargaining unit agreements. Oversee and manage all security functions including management of staff and budgeting operations. Oversee safety operations and management of emergency medical personnel. Identify and resolve security related problems. Develop and implement alternative methods for security operation improvement. Coordinate, staff and schedule activities within security area including but not limited to special promotions, crowd control and parking management, including communication with other involved departments or vendors. Plan and provide training as needed or required. Examine and analyze the physical property, processes and procedures and develop, institute, oversee and enforce emergency policies. Serve as liaison with gaming regulators, public law enforcement, fire and other agencies as it relates to security by maintaining a positive and constructive relationship. Review financial reports to ensure security operation efficiency and quality control. Conduct, supervise and prepare reports relating to investigations of any losses or violations of law, regulations, policies or procedures. Plan, examine, analyze, evaluate and manage security operations including physical assets and persons. Transfer Table Games fills and credits. Provide escorts as needed. Testify in court when necessary. Evaluate procedures and practices and make recommendations regarding improvements or potential problems. Manage team members, including interviewing, selecting, hiring, orientation, training, disciplines, and payroll including the management of attendance and time records. Supervise the work processes and procedures of team members including the assignment of tasks or apportionment of work to be done by team members. Develop and implement measurable performance evaluations for assigned staff according to department goals and objectives. Review the performance, productivity and efficiency of team members including but not limited to periodic evaluations and development of coaching techniques to motivate productivity. Develop, implement and promote programs to reward and recognize performance of team members. Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions and transfers. Protect and preserve the assets of the company. Promote policies, procedures and processes to increase revenue and effectively manage expenses. Compile information, complete and submit reports to authorized management or Accounting as required. Review and analyze departmental staffing needs and adjust working schedules of team members to promote effective labor cost control while providing quality products and service. Administer disciplinary actions, propose corrective action, and monitor post-disciplinary performance of team members. Maintain strict confidentiality in all departmental or company matters. Gather information for long and short term planning to assist the leadership in budget planning. Develop, participate in and promote customer service programs to continuously improve quality service. Develop and promote standards of excellence. Must adhere to regulatory, department and company policies. Perform other job related and compatible duties as assigned.

Requirements

Must be at least 21 years of age.
Bachelor’s degree from an accredited four-year college or university; or equivalent combination of education and experience
Effective communication skills (written, verbal and presentation)
Ability to display professionalism when dealing with guests
Strong leadership, supervisory and interpersonal skills
Effective analytical skills as demonstrated in timely and appropriate issue resolution
Must be able to run on level surfaces, as well as up and down stairs
Must have valid driver’s license and acceptable driving history as determined by Penn National Gaming auto insurance carrier

Nice To Haves

Five to seven years casino security and/or law enforcement experience preferred
Three years of supervisory experience
Must be proficient in Microsoft applications

Responsibilities

Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.
Develop, enforce, review and approve changes or revisions to operating practices, procedures and standards based on business trends and practices
Provide for the safety of team members including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.
Understand and adhere to bargaining unit agreements.
Oversee and manage all security functions including management of staff and budgeting operations.
Oversee safety operations and management of emergency medical personnel.
Identify and resolve security related problems.
Develop and implement alternative methods for security operation improvement.
Coordinate, staff and schedule activities within security area including but not limited to special promotions, crowd control and parking management, including communication with other involved departments or vendors.
Plan and provide training as needed or required.
Examine and analyze the physical property, processes and procedures and develop, institute, oversee and enforce emergency policies.
Serve as liaison with gaming regulators, public law enforcement, fire and other agencies as it relates to security by maintaining a positive and constructive relationship.
Review financial reports to ensure security operation efficiency and quality control.
Conduct, supervise and prepare reports relating to investigations of any losses or violations of law, regulations, policies or procedures.
Plan, examine, analyze, evaluate and manage security operations including physical assets and persons.
Transfer Table Games fills and credits.
Provide escorts as needed.
Testify in court when necessary.
Evaluate procedures and practices and make recommendations regarding improvements or potential problems.
Manage team members, including interviewing, selecting, hiring, orientation, training, disciplines, and payroll including the management of attendance and time records.
Supervise the work processes and procedures of team members including the assignment of tasks or apportionment of work to be done by team members.
Develop and implement measurable performance evaluations for assigned staff according to department goals and objectives.
Review the performance, productivity and efficiency of team members including but not limited to periodic evaluations and development of coaching techniques to motivate productivity.
Develop, implement and promote programs to reward and recognize performance of team members.
Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions and transfers.
Protect and preserve the assets of the company.
Promote policies, procedures and processes to increase revenue and effectively manage expenses.
Compile information, complete and submit reports to authorized management or Accounting as required.
Review and analyze departmental staffing needs and adjust working schedules of team members to promote effective labor cost control while providing quality products and service.
Administer disciplinary actions, propose corrective action, and monitor post-disciplinary performance of team members.
Maintain strict confidentiality in all departmental or company matters.
Gather information for long and short term planning to assist the leadership in budget planning.
Develop, participate in and promote customer service programs to continuously improve quality service.
Develop and promote standards of excellence.
Must adhere to regulatory, department and company policies.
Perform other job related and compatible duties as assigned.