Director of Store Operations (Salaried)

Knox Area Rescue Minist•Knoxville, TN

17h•$65,000 - $70,000

About The Position

At KARM Stores, our retail operation fuels life-changing programs and services in our community. The Director of Store Operations provides regional leadership that strengthens store performance, develops store leadership teams, and ensures consistent execution of KARM standards while fostering a mission-driven culture across our locations. Role Snapshot: Oversees operational execution across an assigned region of multiple retail locations; leads through Store Managers; frequent travel required.

Requirements

High School Diploma/equivalent
3+ years retail operational management (multi-site preferred)
experience leading, developing, and performance managing managers
strong knowledge of KPIs, inventory, merchandising, and loss prevention
strong communication skills
POS + Google Workspace

Nice To Haves

5+ years multi-unit leadership
experience leading through managers
change management/turnaround
budgeting exposure

Responsibilities

Lead and equip store leadership by modeling KARM’s mission and values (“revealing Christ” to staff, volunteers, donors, and customers).
Coach Store Managers to execute operational standards and improve performance.
Conduct scheduled store visits to provide feedback, accountability, and operational advisement.
Ensure consistent execution of standards related to donor care, production accuracy/efficiency, merchandising, and store appearance/customer experience.
Review store and regional performance metrics; identify trends, risks, and opportunities.
Partner with Store Managers to build and monitor action plans that improve results.
Reinforce company procedures and expectations across locations; address gaps consistently.
Support employee relations and performance improvement processes in alignment with HR guidelines.
Serve as a liaison with corporate departments (HR, Transportation, Inventory, Volunteer Management, Processing, Marketing, etc.).
Participate in planning/budgeting/growth initiatives and support company projects as assigned.