Director of Supportive Services

Southern Nevada Regional Housing Authority•Las Vegas, NV

8h•$98,114 - $156,850

About The Position

The Southern Nevada Regional Housing Authority (SNVRHA) is currently recruiting for a Director of Supportive Services position. Through its public housing programs, SNRHA provides affordable housing to low- and moderate-income households. We are committed to optimizing organizational effectiveness by attracting, developing, and retaining a talented and diverse workforce that supports the Housing Authority’s mission. Currently, our team comprises 200+ dedicated and committed professionals who pursue our public mission with pride and deep respect for our clients and one another. Our success is built upon the valued contributions of every staff member. To learn more, please visit us online at www.snvrha.org [http://www.snvrha.org]. If relocating from out of state, more than its famous strip, which provides endless entertainment opportunities for locals and tourists, Las Vegas, Nevada, also offers a family-friendly environment with wonderful neighborhoods, affordable living, warm weather, outdoor wonders (hiking, climbing, snow skiing, boating, sightseeing, and more), professional sports, and world-class restaurants. Las Vegas is home to the University of Nevada, Las Vegas (UNLV), and a few hours’ drive to beach destinations in Southern California, the Grand Canyon in Arizona, and national parks and ski resorts in Utah. Nevada is among the most tax-friendly states in the U.S., with residents enjoying no state or county income tax, no inheritance tax, and lower property taxes. Under the general direction of the Chief Operating Officer, the Director of Supportive Services will supervise the Supportive Services team and plan, coordinate, and evaluate programs and activities for the Southern Nevada community. Employees in this classification perform professional and supervisory work. The position is responsible for serving as the administrative service coordinator and supervisor of exempt and non-exempt employees assigned to the Supportive Services Department. Incumbent coordinates the delivery of streamlined services designed to enhance the independence and wellness of seniors, as well as enhance the opportunity for the self-sufficiency of families residing in SNRHA properties and the general public—exercises supervision over professional, technical, and clerical staff.

Requirements

Bachelor’s degree in Social Work, Psychology, Sociology, Public Administration, or a closely related field;
Four (4) years of previous experience and/or training that include the social service field and supervisory experience; OR
An equivalent combination of education, training, and experience totaling ten (10) years.
A combination of formal education and directly related work experience may substitute for the degree. The Southern Nevada Regional Housing Authority (SNRHA) assesses one and a half (1.5) years of full-time experience as equivalent to one (1) year of education.
Internal candidates will meet the minimum qualifications with a minimum of six (6) years of relevant work experience administering HCV, public, and/or affordable housing programs, and/or human or social services programs in lieu of the education requirement.
Knowledge of Housing/Housing and Urban Development programs, policies, and procedures; principles, procedures, and practices of grant/program development and administration.
Knowledge of philosophical, conceptual, and operational approaches to resident initiatives programs, with particular skill in all aspects of the aging process.
Knowledge of community resources and programs, including all aspects of social health services, housing, medical providers, and other resources for the aging and family populations; community organization processes and resources, community dynamics, and cross-cultural communication.
Ability to research, analyze, and evaluate new service delivery methods, procedures, and techniques.
Ability to supervise, manage, direct, and coordinate the work of assigned personnel and resident groups.
Excellent communication, conflict resolution, negotiation, problem-solving, crisis management, time management, and organizational skills.

Nice To Haves

Family Self-Sufficiency Program Certification through a HUD-approved agency or attainment within one (1) year of employment.

Responsibilities

Report regularly and directly to the Chief Operating Officer on issues about the planning, funding, implementation, administration, coordination, and evaluation of services delivered to the residents and participants of SNRHA properties.
Supports the Executive Director, Chief Operating Officer, and Chief Administrative Officer in leading the philanthropic efforts for the ROSE Foundation and other such fundraising opportunities for the agency.
Manage the development and administration of client outreach, intake, needs assessment, service delivery, case management, documentation, evaluation, and reporting of direct services provided to Supportive Services staff. Develop, implement, and monitor policies and procedures to evaluate the impact of trend analysis that forecasts seniors' future self-sufficiency needs.
Develop and coordinate the development and implementation of Supportive Services goals and objectives; establish schedules and coordinate staff performance management. Ensure staff follow applicable state and federal regulations and Authority policies and procedures.
Identify, develop, leverage, administer, and monitor federal, state, local, and privately funded grants for the operation of the Support Services Department and its programs.
Assure compliance with all pertinent rules, regulations, and policies as stipulated by the U.S. Department of Housing and Urban Development, Nevada Division for Aging Services, SNRHA, state and local governments, and funding sources. Implement appropriate administrative policies and procedures to ensure contract compliance, cost controls, quality controls, and schedule adherence.
Carry out major assignments in conducting the Supportive Services Department business operations; as an agent of the Authority, commit the Authority in matters that have a significant financial impact.
Collaborate and develop partnerships with federal, state, and local officials, local senior service providers, and local businesses to design, fund, implement and coordinate a continuum of education, medical, social, transportation, and other supportive services that promote independent living and wellness of seniors and promote the self-sufficiency of families residing in SNRHA properties as well as the general community.
Attend meetings with government agencies, senior/family service providers, community organizations, and seniors to identify the unmet and forecasted needs of seniors/families, seek alternative approaches, and identify funding or the sustained delivery of supportive senior services as required.
Attend meetings of local governments, agencies, community organizations, and program advisory committees to provide input and seek alternative approaches for effectively utilizing resources and services for the seniors and families, to share information on family and senior advocacy issues as required.
Plan and manage the Supportive Services Department budget, including participation in the coordination of assigned program budgeting, submitting budget recommendations, and monitoring expenditures in accordance with authority policies and procedures.
Assists the Program Specialist to facilitate the establishment, training, counseling, operations, and record keeping and reporting activities of Resident Councils within SNRHA’s senior and family properties. Assist in the identification of and application for funding for resident council operations and services as required.
Develops MOUs with service providers and performs compliance reviews.
Plan, organize, direct, control, prioritize, assign, supervise, review, and evaluate the work of staff responsible for the Supportive Services Department; maintain department records; assign and monitor workloads, and be the final decision maker on matters of significance for the department/work group.
Interview and select staff; provide and/or coordinate staff training; work with employees to correct deficiencies; conduct performance evaluations, implement disciplinary procedures and actions in accordance with Authority policies and procedures
Provide guidance and training opportunities for co-workers, residents, and staff to improve their effectiveness and understanding of the human and social aspects of the aging process.
Prepare various Supportive Services Department reports on department/work group operations and activities
Ensure staff follow applicable state and federal regulations and Authority policies and procedures.
Coordinate, direct, and oversee the work of supervisory and service delivery staff to assure a responsive and coordinated delivery of services.
Supervise the staff responsible for implementing the Self-Sufficiency Programs to ensure families are being reached and the program remains viable and progressive.
Research and submit a grant application for programs to sustain the services provided by the department, including working with the grant writing staff and consultants.

Benefits

Employees enjoy a 3-day weekend
free parking
3 weeks vacations (years 1 and 2)
13 sick days
13 paid holidays, including your birthday
medical, dental, and vision insurance – 100% employer paid (employee only)
health and dependent care flexible spending accounts
life and long-term disability insurance (employer paid)
457B Deferred Compensation Plan
Public Employee Retirement System (PERS) – 100% Employer Funded or Employee/Employee-Funded (50%/50%)
Employee Assistance Program (EAP)
a host of voluntary employee benefits options
Student loan forgiveness is available to qualified individuals through the Public Service Loan Forgiveness (PSLF) program.