Director of Ticket Operations (Athletics)

MSU Jobs•Starkville, MS

11d

About The Position

Position Function: Responsible for assisting the Assistant Athletic Director for Ticket Operations with planning, organizing and controlling the operations of the Ticket Office; also assist in the management and administration of all ticket office staff and event operations. Salary Grade : 14 Please see Staff Compensation Structure for salary ranges. Essential Duties and Responsibilities: 1. Assist with all facets of the daily operations of the Ticket Office, ensuring compliance with the University, state, and federal laws, policies, and regulations. 2. Assist with the supervision of personnel, which includes work allocation, training, promotion, and enforcement of internal procedures and controls, and problem resolution. 3. Assist the Assistant AD of Ticket Operations in all areas of Football ticketing. 4. Manage all ticketing operations for an assigned sport, outside of football, including season ticket seat assignments, scheduling of staffing at games, management of post-season ticket allotment and travel for post-season tournaments. 5. Assist with management of relationship with secondary market ticketing partner, including collection of data, customer service and inventory management. 6. Invoicing opponents for visiting team ticket allotments. 7. Assist with reviewing ticketing needs and procedures with venue users; prepares events for system sales and conducts final event sales audits. 8. Monitors and maintains integrity of cash-handling and fiscal procedures. 9. Provides detailed sales and financial reports on a timely basis; maintains all ticket office records. 10. Assist with the development of policies and procedures with those of the organization to ensure efficient and safe operations of the unit. 11. Perform related duties as assigned.

Requirements

Bachelor's degree in related field with two (2) year of experience in related area.
Ability to communicate with various constituents; general public; students; coaches; administrators.
Strong work ethic.
Outstanding interpersonal and interactive skills and the ability to communicate and work effectively within a diverse community.
Ability to foster a cooperative work environment.
Exceptional planning, organizational, time management and critical thinking skills.
Ability to travel with occasional overnight stay.
Ability to work evenings and weekend hours.
Familiarity with MS Office suite.
Familiarity with Paciolan and Salesforce.

Nice To Haves

Master’s degree and 3+ years of experience with Paciolan ticket software in a ticket office.

Responsibilities

Assist with all facets of the daily operations of the Ticket Office, ensuring compliance with the University, state, and federal laws, policies, and regulations.
Assist with the supervision of personnel, which includes work allocation, training, promotion, and enforcement of internal procedures and controls, and problem resolution.
Assist the Assistant AD of Ticket Operations in all areas of Football ticketing.
Manage all ticketing operations for an assigned sport, outside of football, including season ticket seat assignments, scheduling of staffing at games, management of post-season ticket allotment and travel for post-season tournaments.
Assist with management of relationship with secondary market ticketing partner, including collection of data, customer service and inventory management.
Invoicing opponents for visiting team ticket allotments.
Assist with reviewing ticketing needs and procedures with venue users; prepares events for system sales and conducts final event sales audits.
Monitors and maintains integrity of cash-handling and fiscal procedures.
Provides detailed sales and financial reports on a timely basis; maintains all ticket office records.
Assist with the development of policies and procedures with those of the organization to ensure efficient and safe operations of the unit.
Perform related duties as assigned.