Director of Workforce Flow & Experience

Saronic • Austin, TX

2d

About The Position

We are looking for a Human Systems Designer to architect how people move through, interact with, and experience complex physical and operational systems. This role sits at the intersection of design, operations, engineering, and behavioral science, and is responsible for turning friction-heavy environments into intuitive, efficient, and humane experiences.

You will design systems where throughput, safety, clarity, and experience all matter — from queuing and circulation to wayfinding, staffing models, and service rhythms. If done well, your work will feel invisible to users and indispensable to the business.

Requirements

• 7+ years designing or operating complex human-centered systems
• Experience with capacity modeling, service design, or pedestrian flow
• Familiarity with simulation tools or data-driven decision-making
• Proven ability to influence cross-functional teams without direct authority

Nice To Haves

• Experience designing systems under extreme peak loads
• Familiarity with crowd modeling or queuing theory
• Background in environments where safety is mission-critical
• Ability to prototype or test concepts quickly in the field
• A portfolio of systems you’ve designed that still work years later

Responsibilities

• Design end-to-end human flow systems across physical environments (facilities, venues, campuses, events, transportation nodes, etc.)
• Architect queuing strategies (physical and digital) that optimize both actual and perceived wait times
• Identify and eliminate bottlenecks across movement, decision points, and service interactions
• Translate behavioral insights into practical, buildable system designs
• Partner with engineering, operations, facilities, and product teams to integrate human flow into system architecture
• Use data, observation, and simulation to model capacity, throughput, and edge cases
• Define principles for wayfinding, signage, pacing, and spatial cues
• Stress-test systems for peak load, abnormal conditions, and failure modes
• Document designs clearly so they can be executed, operated, and scaled
• Continuously iterate based on real-world performance and user behavior

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed