Director, Operations and Planning

Agilon Health•Longview, TX

4d•Hybrid

About The Position

The Director, Market Operations and Planning will bring a background in driving operating processes, project ownership, leadership, teamwork and ideally experience with health plans or medical groups. The person in this role must partner effectively with all key internal and external stakeholders and be able to excel working in an ambiguous environment. The Director, Market Operations and Planning will bring both the energy and initiative necessary to initially build and then scale a new operating platform in an emerging marketplace for risk-based healthcare. This role offers a flexible hybrid structure based on location: East Texas-based candidates: Onsite presence required 1–3 days per week at partner clinics in the Texarkana/Longview area. Candidates outside the East Texas area: Required to travel to the Texarkana/Longview area and work onsite one full week per month.

Requirements

5+ years of experience within a healthcare and/or managed care operations
Previous experience in a leadership role
Familiar with managed care products, healthcare operations, delivery systems, process improvement, and organizational effectiveness
Bachelor’s Degree in health care management or related field or equivalent level of education/experience.
Ability to be a team player and exercise initiative in responding to provider requests and concerns in a helpful and courteous manner
Provider contracting and customer service techniques
General understanding of the health care industry, ideally the provider relations field-desired
Excellent interpersonal and telephone communication skills are required
Exercise attention to detail; ability to provide accurate data entry
Ability to work under pressure with minimal supervision, multi-task, complete projects in a timely fashion and meet deadlines a must
Excellent analytical, problem solving and organizational skills a must.
Language Skills: Strong communication skills both written and verbal to work with multiple internal and external clients in a fast-paced environment
Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability: Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
Computer Skills: Ability to create and maintain documents using Microsoft Office (Word, Excel, Outlook, PowerPoint)

Nice To Haves

Master’s degree preferred.

Responsibilities

Function in a highly matrixed, fast-paced and team-based environment.
Function as part of the agilon health market leadership team to drive initiatives with provider partners, payers and enterprise that support the market.
Responsible for execution of strategy and work under the direction of the Board of Directors and Market President to craft and develop the strategy and business plans.
Responsibility for Operational Excellence initiatives and performance improvement initiatives
Serves as primary lead with the health plans on operational matters & supports with health plan strategic initiatives
Oversee and support growth activities related to membership
Supports the operational infrastructure, with ongoing focus on organizational effectiveness, continued integration with agilon health and physician partners; focusing on how we enhance the ability to manage quality, utilization, and the cost-of-care
Support the development of innovative care models to create a world-class patient experience with high quality care
Oversee project management functions including scope planning, schedule development, resource planning, budgeting, project plan development and maintenance, risk management, reporting, implementation, measures development, and project wrap up
Drive high quality results by focusing on supporting the organizational needs
Leverage and embrace technology to drive process improvement, operational efficiency, and improved clinical results
Work collaboratively with colleagues to continue to define and support the agilon culture within the market and across the company
Ability to work in a highly matrixed partnership.
Perform other duties as assigned.