Director, Operations (Commercial Tax)

Cotality • Dallas, TX

1d

About The Position

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry. Job Description: As the Director of Operations for Commercial Tax, you will be the end-to-end owner of our commercial tax servicing division. This is a high-impact leadership role responsible for the precision, delivery, and scaling of tax production for our growing list of commercial clients. You will bridge the gap between high-level strategy and daily execution, ensuring that our commercial tax lifecycle—from data ingestion to final reporting—is seamless, compliant, and best-in-class.

Requirements

• Education: Bachelor’s degree required; MBA or Master’s in Accounting, Finance, or a related field is highly preferred.
• Experience: 10+ years of experience in Real Estate Tax Servicing or complex Operations.
• 7+ years in Commercial or Residential Tax processing or related field.
• 7+ years of direct leadership experience, specifically managing leaders and distributed/offshore teams.
• Technical Proficiency: Advanced skills in MS Excel and Access; a proven ability to master proprietary database systems and navigate complex tax software.
• Analytical Mindset: You are deeply metrics-driven and use data to tell a story, solve problems, and forecast future operational needs.
• Communication & Influence: Exceptional interpersonal and negotiation skills, with the ability to engage confidently with C-suite stakeholders and external partners.
• Change Management: Proven track record of leading teams through organizational shifts, technology migrations, or rapid scaling.
• Financial Acumen: Deep understanding of budgetary management, P&L impact, and financial forecasting.

Nice To Haves

• MBA or Master’s in Accounting, Finance, or a related field is highly preferred.

Responsibilities

• End-to-End Ownership: Direct all aspects of commercial tax production, quality control, and delivery, ensuring 100% accuracy in high-volume, deadline-driven environments.
• Operational Excellence: Lead a culture of continuous improvement by identifying bottlenecks in the commercial tax workflow and implementing automation or process refinements to enhance throughput.
• Strategic Client Management: Serve as a senior point of escalation and a trusted advisor for commercial clients, ensuring our servicing model aligns with their unique portfolio needs.
• Leadership & Culture: Manage, mentor, and empower a diverse team of tax professionals and offshore resources. Foster a culture of accountability where team members are encouraged to make independent, data-backed decisions.
• Data-Driven Decision Making: Define and monitor key performance indicators (KPIs) and Service Level Agreements (SLAs) to track operational health and ensure "client-first" delivery.
• Financial Stewardship: Manage the division’s budget, providing accurate volume forecasting and resource planning to ensure profitability and operational readiness.
• Cross-Functional Collaboration: Partner with Product, IT, and Compliance teams to integrate new tax laws, proprietary software updates, and client-specific requirements into the production engine.

Benefits

• Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
• Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
• Health: Multiple medical plan options with mental health and wellness support offerings.
• Retirement: 401(k) with company match and vesting after one year.
• Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.
• Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Director