Director Operations

Arkansas Children's Hospital•Springdale, AR

About The Position

The Director of Operations is responsible for oversight and leadership of multiple hospital operations departments. They are responsible for directing resources, developing and implementing an operational plan and ensuring that procedures are carried out properly. Additionally, the Director of Operations regularly evaluates organizational efficiency and makes necessary changes to maximize staff and throughput productivity. The Director provides leadership to achieve strategic goals, improving efficiency, preparing budgets, managing the revenue cycle and overseeing long term facilities planning for the organization. Arkansas Children’s is the only hospital system in the state dedicated to caring for children, which enables us to uniquely shape the landscape of pediatric care in Arkansas. Arkansas Children’s is driven by four core values—safety, teamwork, compassion and excellence—which inform every action. Arkansas Children’s Hospital has received Magnet Status from the American Nurses Credentialing Center (ANCC), for nursing excellence and patient outcomes. And we are nationally ranked by U.S. News & World Report for Cancer, Cardiology & Heart Surgery, Diabetes & Endocrinology, Nephrology, Neurology & Neurosurgery, Pulmonology & Lung Surgery and Urology. For more than a century, Arkansas Children’s has met the unique needs of children. But we’re more than just a hospital treating sick kids—our services include two hospitals, a pediatric research institute, foundation, clinics, education and outreach, all with an unyielding commitment to making children better today and healthier tomorrow. Arkansas Children’s Little Rock campus includes a 336-bed hospital with the state’s only pediatric Level 1 Trauma Center, burn center, Level 4 neonatal intensive care and pediatric intensive care, as well as a nationally-recognized transport service. And Arkansas Children’s Northwest provides inpatient and emergency care, clinic rooms and diagnostic services to children in that corner of the state. “Arkansas Children’s is a place of hope and comfort for children and parents. When you are at children’s, you are part of an elite team united with a common goal of saving children and making their lives better.” Michael – Business Operations Manager “Arkansas Children’s Hospital is a prestigious institution that cares for children.” Linda – Information Systems Analyst “We are an organization of care, love, and hope while we champion children.” Angela – Parking and Fleet Coordinator “Care, love, and hope for children!” Kathy – Administrative Assistant “When I think of my time here at Arkansas Children’s Hospital, I can honestly say that it has given me a unique perspective on the human condition, and the various roles that we all have in patient care. As a supply assistant, I have a very important job ensuring that the doctors and nurses have what they need to provide the world class medical care to the Children of Arkansas and surrounding states. Being a Champion for Children is more than a catch phrase, it is a way of life!” Nick – Supply Assistant

Requirements

High School Diploma/GED and 7 years of relevant experience, including at least 5 years in a leadership role.
In lieu of a High School Diploma/GED, 9 years of experience with at least 5 years in a leadership role.

Nice To Haves

Bachelor's degree in a related field of study.
Certified Healthcare Facility Manager - American Hospital Association (AHA)
Certified Revenue Cycle Representative (CRCR) - Healthcare Financial Management Association (HFMA)
Fellow of the American College of Healthcare Executives (FACHE) - American College of Healthcare Executives
Fellowship of the American College of Medical Practice Executives (FACMPE) - Medical Group Management Association

Responsibilities

Ensures regulatory compliance of the areas of oversight as well as across areas of responsibility in the facility.
Defines, implements and revises operational policies and guidelines for the organization both onsite and with system peers.
Drives excellence through maintaining system standards and relationships with system peers.
Oversees client support services through contract negotiation, bidding, and selection of contracted services to meet the organization's needs.
Establishes quantitative and qualitative metrics, guidelines, and standards for efficiency and effectiveness that can be evaluated; identifies opportunities for improvement. Facilitates and executes SPS leadership methods by developing key performance indicators and monitoring outcomes. Implements changes based on quality measures, occurrence data, risk assessment, and feedback.
Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost in each division of oversight to achieve financial objectives.
Communicates and explains directives, policies, or procedures to managers and supervisors through cascading; meets regularly with operations staff to explain changes, answer questions, and maintain morale.
Drives patient experience and satisfaction as well as employee engagement through the departments of operational oversight.
Responsible for day to day management, tactical planning, and oversight of assigned departments of responsibility.
Performs other duties as assigned.