Director, Patient Access – East Region

Orlando Health•Town of Berlin, NY

About The Position

Position Summary: Responsible for the appropriate delivery of patient access services for one or more locations throughout Orlando Health as assigned with combined total net operating revenue of $200 million and higher. Why Join Us? This is an opportunity to make a meaningful impact in a critical access function, driving efficiency and patient satisfaction across the Orlando Health system. If you thrive in high-volume environments and have a passion for leading teams through innovation and service excellence, we encourage you to apply.

Requirements

Bachelor’s Degree in Business, Healthcare Administration, Finance or an equivalent combination of relevant education and/or experience on a 1:1 basis.
Offsetting experience must be in the field of Healthcare / Patient Financial Services.
Four (4) years of Patient Access (Patient Business) experience required.
One (1) year of supervisory, lead, or preceptor experience required.

Responsibilities

Develops goals and objectives.
Plans, organizes, and directs department activities.
Establishes and implements policies and procedures for department operations.
Responsible for the management of all staff on-site in Human Resource related functions.
Reviews departmental performance and implements changes as necessary to improve services and simplify workflows to increase physician and patient satisfaction.
Keeps administration informed of department activities, needs, and problems.
Handles unresolved customer complaints and concerns while working to increase overall customer satisfaction.
Prepares departmental budget and ensures department operates within allocated expense structure.
Responsible for site accounts receivable.
Maintains appropriate statistical information.
Establishes and maintains intra/interdepartmental communication.
Networks within site facility to build physician and administrative relationships.
Provides vision, direction, planning, and support to Administrators.
Works closely with other Patient Access Managers to ensure smooth flow of communication and consistency across all Orlando Health facilities.
Participates in administrative and management meetings and attends other meetings as necessary.
Develops and maintains records, reports, and files.
Establishes and maintains safety, policies, procedures, objectives, and infection control in the department.
Maintains good payer relationships.
Responsible for the following functions: discharge support; account maintenance; Mentor; on-site training; recertification tracking; timekeeping/payroll reports; account conversion; Ad Hoc reporting; quality assurance; system implementation/conversion; coaching plans; staff coverage; daily coaching; personnel issues and staff development; productivity; and maintaining Joint Commission requirements.
Ensures implementation of process improvements.
Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.