Director Patient Financial Services | Full Time | Day

Concord Hospital Health System • Concord, NH

3d

About The Position

Working under the supervision of the Administrative Director of Revenue Cycle, the Director PFS has direct oversight for the Billing, Collections, Customer Service and Cash Application units. Responsible for operation and management of the Accounts Receivable. Coordinate the daily activities related to the planning, implementing and maintaining all functions pertinent to PFS area. Meet Performance goals to include cash, A/R Days, production by area, and denial reduction. Monitor changes in the healthcare industry impacting billing and collection efforts for the organization. Concord Hospital (CH) is a nationally-accredited, progressive regional health system. Over the past two decades, CH has evolved from a community hospital to a $550 million net revenue regional integrated health system with more than 3,574 employees, leaders and clinicians who are talented, mutually supportive, and community centered in helping the organization meet its community mission. CH has sophisticated clinical and management practices. The organization consistently performs among the top ten percent of national organizations and has received many national accolades (e.g., most wired, Press Ganey's summit award). After a four-year effort to strengthen and standardize our quality management processes, Concord Hospital has become the first healthcare system in New Hampshire to be certified as being in compliance with internationally recognized quality management practices ISO 9001:2008 certification, issued by DNV GL. ISO certification means that patients can be confident CH has implemented and strengthened processes for internal auditing, control of documents, control of records, control of non conforming products, and preventative and corrective action. Learn more about working at Concord Hospital Culture and Values Career Development Benefits Life Here

Requirements

• Bachelor’s Degree in Healthcare Administration, Business or Finance required.
• A minimum of 5 years demonstrated leadership experience in billing and/or collections in acute care hospital setting.
• Extensive knowledge of government and commercial payer requirements to ensure accurate and compliant charging and billing of hospital inpatient, outpatient, surgical and ancillary services.
• Excellent interpersonal and communication skills and the ability to interact effectively with all levels within the organization.
• Mastery of hospital revenue cycle operations.
• Knowledge of reimbursement methodologies.
• Knowledge of regulatory publications, how to access and interpret.
• Excellent analytical, organizational, and research skills required.

Nice To Haves

• MBA or MHA preferred.

Responsibilities

• direct oversight for the Billing, Collections, Customer Service and Cash Application units
• operation and management of the Accounts Receivable
• Coordinate the daily activities related to the planning, implementing and maintaining all functions pertinent to PFS area
• Meet Performance goals to include cash, A/R Days, production by area, and denial reduction
• Monitor changes in the healthcare industry impacting billing and collection efforts for the organization

What This Job Offers

• Job Type: Full-time
• Career Level: Director