Director, People Business Partner

Mastercard • Purchase, NY

9d

About The Position

The Director, People Business Partner (PBP) is a hands-on leadership role within the People & Capability (P&C) organization, responsible for driving the local execution of people priorities while also leading and developing a team, or Pod, of Location People Business Partners. This role operates as a player–coach, maintaining a local PBP portfolio while providing people leadership, coaching, and day-to-day guidance to PBPs within the Pod. The Director serves as a trusted advisor to people leaders and employees, supporting both location-based needs and broader P&C priorities. This role partners closely with business leaders, People Business Partners, and COEs to ensure people programs, processes, and initiatives are effectively implemented, locally relevant, and aligned with Mastercard’s people strategy and business goals. This role reports to the Vice President, People Business Partner, U.S. Location PBPs and plays a critical role in enabling strong, consistent people leadership across U.S. locations. Success in this role requires strong execution skills, the ability to lead through influence, and comfort balancing strategic leadership with hands-on delivery in a dynamic, evolving environment.

Requirements

• Proven success coordinating and delivering corporate HR programs and processes (e.g., talent management, performance management, and year-end compensation planning), including tracking progress and outcomes.
• Demonstrated ability to lead, coach, and develop other People Business Partners or HR professionals in a matrixed or distributed environment.
• Strong experience consulting with people leaders and senior stakeholders on both strategic and local people-related matters.
• Solid background advising employees and leaders on employee relations, talent, and performance topics within a U.S. regulatory context.
• Demonstrated ability to build trusted relationships and collaborate effectively with COEs, business leaders, and cross-functional partners.
• Agile, growth-oriented mindset with a continuous focus on simplicity, clarity, and practical solutions.
• Strong understanding of business drivers and the ability to translate that understanding into effective people strategies and actions.
• Highly self-motivated, organized, and comfortable balancing hands-on execution with leadership responsibilities.
• Excellent written and verbal communication skills, with the ability to tailor messaging to different audiences.
• High level of proficiency with Microsoft Office tools.
• Strong knowledge of U.S. federal and applicable state labor laws.
• A creative and innovative thinker who thrives in ambiguity and is energized by building, shaping, and evolving new ways of working.
• Demonstrated ability to lean in and help design, pilot, and refine new P&C approaches, capabilities, and operating models.
• Comfortable challenging the status quo, bringing forward new ideas, and translating vision into practical, scalable solutions.
• Motivated by the opportunity to help create and strengthen a modern People & Capability function that meets the needs of a dynamic, evolving organization.

Responsibilities

• Leads with confidence during periods of change, transformation, and ambiguity, helping people leaders, employees, and PBPs navigate evolving priorities, organizational shifts, and new ways of working.
• Applies strong change management principles to translate enterprise and P&C strategy into clear, actionable local execution.
• Acts as a stabilizing presence for the Pod, broader team, and local stakeholders, balancing speed, clarity, and thoughtful decision-making.
• Leads, coaches, and develops a team of Location People Business Partners, providing ongoing direction, feedback, and support to ensure high-quality delivery of P&C services.
• Acts as a player–coach by maintaining a local PBP portfolio while modeling strong business partnering and people leadership behaviors.
• Sets clear priorities, ensures consistent ways of working, and supports capability-building across the Pod.
• Drives the local execution of core People & Capability programs, including talent and performance management, learning and development, employee engagement, workforce planning, and year-end compensation processes.
• Partners with P&C leadership and COEs to translate enterprise people strategies into effective local and regional execution.
• Shares local and field-based insights to inform the ongoing evolution and effectiveness of people programs and initiatives.
• Serves as a trusted advisor to people leaders and employees within the Director’s local portfolio, providing coaching and guidance on development, performance, reward, and people processes.
• Manages a range of employee relations and general talent matters for U.S.-based employees and leaders, in partnership with Employee Relations Services as appropriate.
• Supports community engagement and culture-building efforts within assigned locations.
• Coaches people leaders and employees on navigating people processes, utilizing self-service tools, and addressing complex or sensitive matters.
• Collaborates closely with BU People Business Partners, COEs, and the GBSC to ensure seamless delivery of P&C services.
• Serves as a subject matter expert on the local labor market and regulatory environment, ensuring compliant and thoughtful people practices.
• Contributes to the daily delivery of local P&C operations, ensuring accuracy, consistency, and a positive employee experience.
• Balances strategic leadership with operational execution, ensuring both immediate needs and longer-term priorities are effectively addressed.

Benefits

• insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• flexible spending account and health savings account
• paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• deferred compensation for eligible roles
• fitness reimbursement or on-site fitness facilities
• eligibility for tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed