Director, People Services

Lifepoint Health•Conroe, TX

1d•Onsite

About The Position

POSITION SUMMARY: The Director of People Services serves as a strategic business partner and culture champion, leading talent strategies that drive organizational success and foster a high‑performing, engaged workforce. This role partners closely with senior leadership to align people‑focused initiatives with operational and long‑term goals, ensuring the effective attraction, development, and retention of top talent. The Director oversees workforce planning, employee engagement, performance management, and leadership development while ensuring consistent, equitable practices across the facility. In addition, this position provides expert guidance on employee relations, compliance, compensation, benefits, and People Services operations, maintaining adherence to regulatory standards and internal policies. ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation. Serves as a strategic business partner to leadership, aligning talent strategies with organizational goals and departmental business plans. Champions employee recognition programs and engagement initiatives that strengthen culture, build community, and reduce turnover. Leads workforce planning initiatives, including forecasting talent needs, succession planning, and developing targeted recruiting and retention strategies. Drives employee engagement and retention strategies, including action planning, culture initiatives, and leadership coaching. Provides expert consultation to leaders on staffing, compensation, benefits, employee development, and employee relations. Champions a positive, inclusive work culture by modeling organizational values and influencing culture‑building behaviors. Offers guidance to leaders and employees to ensure consistent, equitable application of policies, procedures, and employment practices. Oversees People Services compliance, including license verification, background checks, personnel files, training records, and regulatory documentation. Leads People Services operations including performance management cycles, progressive discipline practices, and policy interpretation. Facilitates training and development programs that enhance leadership capabilities, performance management, and cultural alignment. Conducts internal investigations, addresses complex employee relations matters, and supports response to compliance‑related inquiries. Ensures HRIS data integrity, reporting accuracy, and timely completion of People Services metrics, dashboards, and audit requirements. Partners across departments (Quality, Business Office, HIM, UR, etc.) to improve processes, strengthen compliance, and support operational excellence. Supports workers’ compensation, leave management, and offboarding processes to ensure consistency, compliance, and positive transition experiences. Always exhibit the company’s core values of champion patient care, do the right thing, embrace individuality, act with kindness, and making a difference together. Other duties as assigned. Additional Information: Access to and/or works with sensitive and/or confidential information. Exhibit a comprehensive understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures.

Requirements

Bachelor’s degree in Business Administration, Human Resources, or related field from an accredited school required.
Three years of human resources experience required.
Exhibit a comprehensive understanding of healthcare regulatory and compliance (e.g., HIPAA).
Skilled in the application of policies and procedures.
Knowledge in behavioral health care.
Strong leadership and organizational skills.
Ability to work collaboratively with a diverse team of healthcare professionals.
Proficiency in using technology, including Microsoft Word, Excel, and PowerPoint.
Excellent communication and interpersonal skills.
Business Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
Advanced Computer Skills -- Routine use of electronic mail and computer systems. Ability to incorporate complex and complicated functions into documents, spreadsheets, databases, and presentations to support business objectives.
Organizational Communication—Handles broad-based complex information with company-wide impacts and interacts with leadership. Can present, resolve, and address delicate situations. Ability to motivate and persuade others.

Nice To Haves

Senior Professional in Human Resources (SPHR), Professional in Human Resources (PHR), Society for Human Resource Management Senior Certified Professional (SHRM-SCP), or Society for Human Resource Management Certified Professional (SHRM-CP) certification preferred.
Two years of healthcare human resources experience preferred.
One year of behavioral health experience preferred.

Responsibilities

Serves as a strategic business partner to leadership, aligning talent strategies with organizational goals and departmental business plans.
Champions employee recognition programs and engagement initiatives that strengthen culture, build community, and reduce turnover.
Leads workforce planning initiatives, including forecasting talent needs, succession planning, and developing targeted recruiting and retention strategies.
Drives employee engagement and retention strategies, including action planning, culture initiatives, and leadership coaching.
Provides expert consultation to leaders on staffing, compensation, benefits, employee development, and employee relations.
Champions a positive, inclusive work culture by modeling organizational values and influencing culture‑building behaviors.
Offers guidance to leaders and employees to ensure consistent, equitable application of policies, procedures, and employment practices.
Oversees People Services compliance, including license verification, background checks, personnel files, training records, and regulatory documentation.
Leads People Services operations including performance management cycles, progressive discipline practices, and policy interpretation.
Facilitates training and development programs that enhance leadership capabilities, performance management, and cultural alignment.
Conducts internal investigations, addresses complex employee relations matters, and supports response to compliance‑related inquiries.
Ensures HRIS data integrity, reporting accuracy, and timely completion of People Services metrics, dashboards, and audit requirements.
Partners across departments (Quality, Business Office, HIM, UR, etc.) to improve processes, strengthen compliance, and support operational excellence.
Supports workers’ compensation, leave management, and offboarding processes to ensure consistency, compliance, and positive transition experiences.
Always exhibit the company’s core values of champion patient care, do the right thing, embrace individuality, act with kindness, and making a difference together.
Other duties as assigned.