Director, Premium Hospitality

Brooklyn Sports & Entertainment•New York, NY

1d•$135,000 - $150,000•Onsite

About The Position

Brooklyn Sports & Entertainment is a multifaceted sports and entertainment business that brings people together to experience music, sports, and culture through our teams and venue. Through these experiences and in our workplace, we strive to elevate our business, grow our fan base, and cultivate a community anchored in belonging and inclusion in every aspect, on and off the court. The Director, Premium Hospitality will lead the Premium Service team responsible for the retention, growth, and overall experience of Brooklyn Nets and Barclays Center club and suite members. This role oversees Premium Service Managers who manage a high-value book of business and deliver white-glove service to luxury suite holders and club members. This leader will drive premium revenue retention and growth through strategic relationship management, renewal planning, and hospitality innovation — ensuring that every premium member experience reflects the excellence of the Brooklyn Nets and Barclays Center brands.

Requirements

2–4 years of leadership experience preferred, with direct people management responsibility.
5+ years of experience in sales, premium service, or hospitality, preferably within professional sports or live entertainment.
Proven track record of achieving and exceeding revenue targets, particularly in luxury suite renewals and high-value client retention.
Strong sales acumen with experience negotiating and closing premium-level agreements.
Demonstrated success managing high-end client relationships with a white-glove service approach.
High emotional intelligence with strong conflict resolution and problem-solving skills.
Strategic thinker with the ability to balance big-picture planning and day-to-day execution.
Exceptional communication and presentation skills, both written and verbal.
Strong organizational and operational management capabilities.
Experience with Salesforce and ticketing systems required.
Bachelor’s degree required.

Responsibilities

Lead, develop, and mentor a team of Premium Service Managers responsible for club and suite member accounts.
Establish and execute a comprehensive premium hospitality strategy focused on renewal, upsell, cross-sell, and long-term client retention.
Drive annual suite and club renewal strategy, including pricing recommendations, inventory planning, and negotiation oversight.
Partner closely with Premium Sales leadership to ensure seamless account transitions from sale to service.
Create and implement service standards, touchpoint strategies, and hospitality programming that elevate the premium member experience.
Develop measurable KPIs tied to retention rates, revenue growth, engagement metrics, and client satisfaction.
Maintain direct relationships with top-tier suite holders and key stakeholders to protect and grow high-value accounts.
Collaborate cross-functionally with Arena Operations, Events, Food & Beverage, Partnerships, and Finance to deliver best-in-class hospitality experiences.
Identify and execute revenue-generating initiatives including suite upgrades, event add-ons, and expanded entertainment offerings.
Oversee usage tracking, engagement analytics, and CRM (Salesforce) reporting to ensure accurate documentation and strategic insight.
Assist in hospitality oversight during games and major events at Barclays Center, ensuring premium service excellence.