Director, Process Strategy & Enablement

Fidelity Investments • Smithfield, RI

23h • Hybrid

About The Position

The Role: The Director, Process Strategy & Enablement plays a pivotal role in driving high-impact cross-functional process improvements across Asset Management. In this role, the Director will succeed by cultivating a deep understanding of user needs, providing thematic and strategic insights, developing actionable solutions, and providing organizational change support. Ideal candidates thrive in dynamic environments and are comfortable leading teams or contributing individually based on project needs.

Requirements

• Demonstrated experience in financial services (10+ years)
• BS degree required, MBA or advanced degree preferred
• Strong emotional intelligence and relationship-building skills
• Exceptional problem-solving and analytical capabilities
• Curiosity and ability to ask probing questions
• Rapidly builds understanding of complex topics
• Proficiency in synthesizing quantitative and qualitative data into actionable themes
• Strong executive presence
• Proven ability to lead meetings and manage sensitive topics constructively
• Outstanding communication skills across written, verbal, and visual formats (PowerPoint)
• Project management and organizational expertise
• Comfort giving and receiving feedback to iterate and improve
• Ability to work independently and with ambiguity
• Advanced Excel skills for data analysis
• Adaptability in fast-paced environments
• Attention to detail to produce polished results
• Commitment to continuous learning and development
• Positive outlook and enthusiastic about finding solutions

Nice To Haves

• MBA or advanced degree preferred

Responsibilities

• Cross-Functional User Research & Insight Development Develop connections with business partners to understand their needs Conduct stakeholder interviews and synthesize findings into actionable insights Distill complex information into executive-level updates
• Solution Design & Prototyping Encourage creative thinking and challenge assumptions Develop mock-ups, process maps, and prototypes Iterate solutions based on user feedback Prepare and present recommendations for executives and end users
• Organizational Change & Implementation Design and socialize implementation plans to build consensus Provide guidance and support through the change process Refine solutions based on real time user feedback
• Team Leadership & Collaboration Lead or contribute to cross-functional teams Mentor junior team members and foster a collaborative environment

What This Job Offers

• Job Type: Full-time
• Career Level: Director