Director, Product - Client Strategy and Solutions

About the position

The North America Product Client Strategy and Solutions organization is responsible for bringing best in class payment solutions to market that support the business needs of Visa's US client base, including issuers, acquirers, processors, merchants, and technology partners. Within this organization, the Director Product - Client Strategy and Solutions will be a key member of the team responsible for all client-facing activities with Visa’s Enabler, Merchant and Fintech client segments. The scope of the team spans across all Visa products – core and value-added services. Responsibilities of the team include: Socializing and evangelizing Visa's product strategy, roadmap and benefits to clients within the Enabler, Merchant, Fintech client segments. Understanding client business needs and priorities, defining client solution business requirements, and working with both regional and global product development teams to shape and prioritize product roadmap. Close collaboration with internal stakeholders and client stakeholders to maintain an ongoing understanding of client challenges, opportunities and needs across their payments operations. Educate and empower the broader sales organization on Visa products and strategy. Collaborate cross-functionally to bring one unified Visa Product voice to account executives and clients. Deliver regular thought leadership on payment product topics to internal sales partners and external clients. Utilize the voice of the client to inform and influence the Visa product roadmap. Client solutions is measured by the success of product or initiative adoption by Visa's clients and the net impact to Visa's payment volume and OKRs. The Director Product - Client Strategy & Solutions will oversee special projects across multiple clients and serve as the main contact for specific clients regarding key Visa Product matters. This position is based out of San Francisco, CA and reports into the Senior Director, Head of Client Strategy and Solutions, Enablers, Merchants and Fintechs. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Responsibilities

• Socializing and evangelizing Visa's product strategy, roadmap and benefits to clients within the Enabler, Merchant, Fintech client segments.
• Understanding client business needs and priorities, defining client solution business requirements, and working with both regional and global product development teams to shape and prioritize product roadmap.
• Close collaboration with internal stakeholders and client stakeholders to maintain an ongoing understanding of client challenges, opportunities and needs across their payments operations.
• Educate and empower the broader sales organization on Visa products and strategy.
• Collaborate cross-functionally to bring one unified Visa Product voice to account executives and clients.
• Deliver regular thought leadership on payment product topics to internal sales partners and external clients.
• Utilize the voice of the client to inform and influence the Visa product roadmap.
• Oversee special projects across multiple clients and serve as the main contact for specific clients regarding key Visa Product matters.

Requirements

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD.
• Excellent executive level communication, story-telling and presentation skills to both internal and external audiences.
• Superior analytical and problem-solving skills as well as demonstrated quantitative rigor.
• Strong business acumen and understanding of commerce business KPIs.
• Solid understanding of current and emerging technologies in the payments industry.
• Ability to build successful client relationships with C-level client executives.
• Ability to articulate a business benefit to an executive-level business stakeholder, with the ability to also explain details to functional and technical SMEs.
• Effective in public speaking engagements.

Nice-to-haves

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD.
• BA/BS in business, computer science, or a related field.

Benefits

• Medical
• Dental
• Vision
• 401 (k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program