Director, Product Management- DCP Platform Operations
About The Position
The Director, Product Management- DCP Platform Operations role is responsible for scaling adoption, improving customer experience, and operationalizing product excellence for the Data Commercialization Platform (DCP) —an enterprise, cloud-native data platform enabling analytics, AI/ML, and data-driven products across the organization. This role focuses on how the platform is experienced, adopted, and used at scale by internal customers, ensuring frictionless onboarding, clear documentation, effective feedback loops, and continuous improvement of the end-to-end platform experience. The Director, Product Operations acts as the connective tissue between Product Management, Engineering, Customer/Developer Enablement, and Platform Users, ensuring insights from real usage and customer feedback consistently inform roadmap decisions and platform evolution.
Requirements
- Experience in Product Operations, Platform Enablement, Product Management, or Developer roles.
- Experience supporting enterprise data platforms or developer-centric platforms.
- Strong understanding of modern data ecosystems (cloud, lakehouse, analytics, AI/ML).
- Expertise in: o Voice of Customer programs o Product analytics and usage insights o Documentation and enablement at scale
- Ability to translate complex technical capabilities into clear, consumable guidance.
- Customer-obsessed mindset with strong empathy for technical and non-technical users.
- Exceptional communication and storytelling skills.
- Strong cross-functional influence without direct authority.
- Systems thinker who understands how experience, adoption, and outcomes connect.
- Comfortable operating in ambiguity and scaling processes in fast-evolving platforms.
Responsibilities
- Voice of Customer (VoC) & Product Feedback
- Platform Adoption & Customer Onboarding
- Enablement, Documentation & Self-Service
- Platform Experience & Operational Excellence
- Cross-Functional Partnership
- Change Management & Communication
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
- 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
