Director, Professional Services and Delivery

Jobgether

4d•$186,800 - $256,740•Remote

About The Position

This leadership role is responsible for driving the strategy, execution, and operational excellence of the post-sales Professional Services and Delivery organization. You will lead a multi-functional team supporting onboarding, technical account management, partner delivery, and escalations, ensuring clients realize maximum value from complex enterprise solutions. The role bridges the gap between product deployment and business outcomes, combining people leadership, process optimization, and technical expertise. You will collaborate cross-functionally with Sales, Product, Engineering, and Customer Success teams to scale delivery frameworks, enhance adoption, and maintain high customer satisfaction. This position is ideal for a strategic, hands-on leader who thrives in a high-impact, client-facing environment and is committed to operational rigor and innovation.

Requirements

Proven experience leading Professional Services and Delivery teams within B2B enterprise software or technology organizations.
Deep technical understanding of complex on-premise deployments and familiarity with analytics, reporting, or data science software ecosystems.
Strong strategic mindset with experience scaling service packages, team structures, and global partner delivery models.
Demonstrated ability to influence across functions, manage upwards and sideways, and resolve cross-departmental friction.
Expertise in process design, capacity planning, and building scalable operational frameworks.
Strong people leadership skills, including coaching, performance management, and developing future leaders.
Mission-driven, aligned with supporting open-source or technical communities, with a high level of curiosity and continuous improvement orientation.
Excellent communication, organizational, and problem-solving skills in a fast-paced, distributed environment.

Responsibilities

Lead and scale four core functions: Onboarding, Partner Delivery, Technical Account Managers (TAMs), and Delivery/Technical Escalations, ensuring consistent quality and measurable outcomes.
Standardize customer onboarding experiences, optimizing the first 90 days for product adoption and expansion.
Develop and implement frameworks to enable partner networks to deliver solutions effectively and consistently.
Oversee TAM engagement, ensuring proactive technical support, long-term adoption, and alignment with account objectives.
Optimize delivery and technical escalation processes to efficiently resolve complex customer issues while feeding insights back to Product and Engineering teams.
Build repeatable playbooks, convert individual heroics into scalable processes, and define KPIs such as CSAT, Time-to-Value, and utilization metrics.
Coach, hire, and develop team members, fostering high performance and leadership capabilities within the organization.

Benefits

Competitive salary with target range $186,800â$256,740 USD annually.
100% covered medical, dental, and vision insurance for employees and families, including fertility and gender-affirming care.
Supplemental mental health and wellness benefits through virtual platforms.
Flexible, fully remote work environment with optional office access.
Generous PTO policy (minimum four weeks) plus 15 paid company holidays.
Paid parental leave for all new parents, including adoptive and foster parents.
401(k) plan with immediate enrollment and substantial company match.
Annual profit-sharing bonus recognizing contributions to company performance.
Professional development and remote work stipends through Lifestyle Savings Accounts.
Opportunity to influence mission-driven initiatives in open-source and data science ecosystems.