Director-Program Management

American Express•Phoenix, AZ

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Operational Excellence | Digital Workplace Role Summary: The Director, Program Management Office (PMO) will establish and lead a centralized PMO within Digital Workplace to enhance governance consistency, transparency, and cross-functional alignment across Digital Workplace’s highest-priority initiatives. As our organization continues to evolve in scale and complexity, this role will help bring greater clarity, discipline, and predictability to how we structure and oversee enterprise-priority work. The PMO will define and maintain standardized frameworks that enable strong execution, while Engineering and domain teams retain accountability for technical delivery. This leader will serve as a trusted partner across Engineering, Product, Operations, and Finance, fostering collaboration, improving visibility into risks and dependencies, and strengthening executive confidence through consistent reporting and governance practices. This role reports to the Vice President, Operational Excellence.

Requirements

Extensive experience in program governance and cross-functional coordination
Proven ability to design and institutionalize structured frameworks in complex environments
Strong strategic and systems-thinking capability
Exceptional stakeholder influence skills without formal authority
Excellent written and verbal executive communication skills
Strong organizational design and operational discipline

Responsibilities

Enterprise Program Governance – Standard lifecycle, stage gates, executive oversight.
Delivery Orchestration – Clear charters, milestone tracking, dependency management.
Program Risk & Issue Management – Centralized risk visibility and proactive mitigation.
Executive Transparency – Standardized dashboards and single source of truth.
Program Financial & Capacity Oversight – Budget alignment and resource visibility.
Escalation Control – Centralized intake, triage, tracking, and reporting of escalations and data requests.
Continuous Improvement – Institutionalize best practices and lessons learned.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities