Director, Programs, Transitional Housing

Breaking Ground•New York, NY

1d•Onsite

About The Position

Reporting to the Assistant Vice President, the Director, Programs, Transitional Housing is responsible for the 24/7 operations for South Strand including overseeing clinical and case management services. The Director manages clinical and case management staff and oversees subcontractors providing security, medical, psychiatric, and food services. The Director also manages maintenance and operations staff, ensuring the South Strand is/are a safe, attractive housing alternative for street homeless individuals, and expedites client placement into appropriate permanent housing and supportive services. The Director is responsible for meeting performance targets, including placement goals, and developing strategies to achieve those targets. The Director supports Harm Reduction and Housing First strategies and other best-practice clinical interventions. The Director provides leadership to the program by informing decision making, implementing policies and procedures, and facilitating effective communication. The Director works primarily during business hours Monday-Friday, with off hours availability in case of emergency or for special projects/initiatives. The position requires oversight of 24/7 operations and flexibility in work schedule as needed. This is an onsite position.

Requirements

Master’s degree required. NYS Licensed Masters Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW) is strongly preferred
Minimum 5 years of supervisory experience
Experience working in 24/7 programs and working with homeless or formerly homeless populations strongly preferred
Thorough clinical understanding of relevant service delivery concepts and structures including Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems, and the ability to access and negotiate the full range of services for recipients
Experience with crisis intervention, including, risk assessments and incident management
Ability to work successfully with a wide range of internal and external stakeholders
Demonstrated success in working in a fast-paced environment with multiple priorities
Ability to delegate and motivate staff to achieve deliverables
Ability to communicate (verbally and written) with diverse populations and stakeholders
Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams; Familiarity with Access-based databases and the ability to learn new programs are required

Nice To Haves

Bilingual preferred

Responsibilities

Oversee daily operations and supervise the Assistant Director, Facility Maintenance and Assistant Director, Operations to ensure all aspects of the facility and service delivery run effectively
Ensure compliance with NYC and NY State regulations including adherence to DHS contract requirements. Collaborate with DHS Street Solutions team to troubleshoot and resolve any compliance challenges
Supervise Assistant Program Director and ensures effective management of Clinical Coordinators, Harm Reduction Specialists, Housing Specialists, Case Managers, and Office Manager
Oversee and promote effective strategies for case management and placement of clients into permanent housing following Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing and trauma-informed care models of practice
Oversee and direct incident management, crisis interventions, risk assessments, and ensure all documentation is submitted to appropriate oversight entities in a timely manner
Respond and engage with external partners including SHS, community boards, elected officials, and other community members
Responsible for program outcome measures and performance targets and utilize management tools and data to create systems of accountability to ensure performance measures are achieved
Collaborate with government agencies, community members, and other stakeholders to establish a shared understanding of street homelessness and develop solution-oriented strategies and responses
Ensure positive communication and collaboration with partners in transitional and supportive housing, hospitals, and other service providers
Responsible for managing the program’s budget
Support professional growth and learning for program staff through regular, structured supervision, team meetings, in-service trainings, modeling, enhancing organizational awareness and ensuring thorough communication with internal and external partners
Perform other duties as assigned