Director, Project Management

Mastercard•New York, NY

About The Position

Mastercard Foundry is a global innovation group focused on the evolution of technology and consumer trends and the implication of these forces on the payments and commerce industry. Foundry is a collective of interdisciplinary teams powering Mastercard's ability to create and deliver differentiated products, services, and experiences. Within the Foundry, the Mastercard Experience Centers (MECs) is a unit that engages with customers to demonstrate Mastercard's solution offerings. The MECs are interactive and immersive spaces designed for our customers and partners to understand the breadth of our brand, explore innovative solutions, and unlock new growth and partnership opportunities. Our platform enables customers to explore digital commerce capabilities relevant to their evolving needs at seven global in-person locations and through remote-hosted customer sessions. The primary remit of this role is to lead onsite management of the MEC, ensuring global consistency in the end-to-end customer experience, operations management, visitor curation, and visits. Additionally, the role is responsible for developing and presenting content across a broad range of subjects, including digital payments, emerging technology, consumer behaviors, cyber security, data technologies, and next-gen experiences. Qualified candidates will be able to answer the following questions: • Are you comfortable sharing stories with diverse groups of varying seniority? • Are you able to manage a diverse set of stakeholders? • Can you demonstrate strategic thinking and how that applies to business development activities? • Do you have experience in managing and facilitating content workstreams? • Can you work with partners to produce creative content for a variety of customer segments? Your day-to-day responsibilities will include being the principal Mastercard ambassador managing the regional MEC end-to-end visitor journey and operation, collaborating cross-functionally at a global and regional level. Daily, you'll host a variety of stakeholders and interact across Mastercard to ensure internal and external customer satisfaction. You will partner with partners in the Foundry, regional innovation leads, product and R&D, product, communications, marketing, and account to prioritize product demos and maintain technical requirements to deliver an optimal experience to customers and stakeholders. Your day-to-day responsibilities will include producing custom presentations to articulate Mastercard's leadership position in payments/Fintech, inclusive growth, cybersecurity, data services, and innovation through thought leadership and content strategy. The right person for this position will demonstrate a high level of creative problem-solving, a strong personal presence, the ability to manage change, thrive under pressure, a focus on execution, details, and organization.

Requirements

10+ years of experience in consultative sales, business development, and strategic communications--we strongly prefer payments, SaaS, FinTech, or consulting experience.
Exceptional storytelling skills and demonstrated ability to communicate complex ideas clearly and compellingly, excellent written and verbal communication skills, with a portfolio of writing experience.
Superior relationship-building skills
Design thinking trained and able to facilitate workshops
Able to work collaboratively
Business and outcome-focused
Highly organized and able to manage multiple priorities
Self-motivated with a track record of delivering success while operating within a fast-paced, team environment

Responsibilities

Manage the day-to-day operations of the Experience Center, ensuring all equipment and the overall physical space is running optimally
Curate and host customer, policymaker, student, media, and special events
Deliver presentations on emerging tech, payment, and commerce trends
Gather and measure visitor insights and capture evolving customer needs and market learnings
Coordination with regional account/sales/trade show teams
Take a consultative approach and host workshops with clients
Manage experiential activations for special events
Gain a complete understanding of all MEC features and capabilities and the potential impact on key stakeholders, including customers and partners.
Develop and distribute all internal and external release related communications, including schedule, system impacts, and release notes
Manage the day-to-day operations of the Experience Center, ensuring all equipment and the overall physical space are running optimally
Curate and host customer, policymaker, student, media, and special events
Deliver presentations on emerging tech, payment, and commerce trends
Gather and measure visitor insights and capture evolving customer needs and market learnings
Coordination with regional account/sales/trade show teams
Take a consultative approach and host workshops with clients
Manage experiential activations for special events
Gain a complete understanding of all MEC features and capabilities and the potential impact on key stakeholders, including customers and partners.

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement
and many more