Director, Proposal Services

Fidelity Investments • Smithfield, RI

2d • $100,000 - $145,000 • Hybrid

About The Position

The Director of Proposal Services leads a high‑performing team responsible for delivering world‑class sales collateral that drives growth and retention across Workplace Investing (WI). You will oversee Sr. Proposal Consultants and Team Leads who support sales pursuits and client retention across all WI products and segments, from CORE to Strategic. In this role, you provide strategic direction and daily leadership, serve as a primary escalation point for Sales and Managing Directors, and implement strategies that elevate quality, efficiency, and overall sales effectiveness within the Sales Optimization, Acceleration, and Retention (SOAR) organization. Your mission: create an exceptional sales and retention experience for clients and prospects while fostering meaningful career development and vitality for your team. WI Sales is a fast‑paced, collaborative environment focused on winning new business and retaining clients. The SOAR organization plays a critical role by showcasing Fidelity’s customer focus, industry expertise, innovative technology, and exceptional participant and plan sponsor experiences. The base salary range for this position is $100,000 - $145,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted. Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following: For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to [e-mail], or by calling 800-835-5099, prompt 2, option 2 For roles based in Ireland: Contact [e-mail] For roles based in Germany: Contact [e-mail] Fidelity Privacy Policy

Requirements

• Deep experience in retirement plan recordkeeping and benefits administration within WI.
• Broad product knowledge across WI offerings and client segments.
• Proven success collaborating with sales teams, relationship managers, and consultants.
• Demonstrated leadership managing individuals, teams, and process‑improvement initiatives.
• Experience setting team goals aligned to organizational needs and leading cross-functional initiatives.
• Comfort operating in ambiguous environments and managing uncertainty with confidence.
• Strong presentation development skills, including structure, content, and delivery.
• Ability to travel approximately 20%.
• Extensive experience mentoring, developing, and leading talent in a growing sales organization.
• Exceptional coaching and leadership capabilities that elevate team performance.
• Strong relationship‑building skills and a leadership style rooted in empathy and collaboration.
• Advanced organizational and project‑management skills.
• Analytical strength to interpret data, assess performance, and identify business opportunities.
• Excellent written, verbal, and presentation communication skills.
• Ability to influence, negotiate, and collaborate across all organizational levels.
• Advanced problem‑solving skills with a focus on root cause identification and resolution.
• Ability to thrive in a fast‑paced, dynamic environment.

Nice To Haves

• Series 7, 63, and 24 preferred (may be obtained in role).

Responsibilities

• Oversee timely, high‑quality completion of RFPs that support new business wins and client retention.
• Manage high volumes of fee benchmarking activities to ensure competitiveness.
• Ensure service‑level adherence, optimal use of automation, and consistent quality across the sales lifecycle.
• Monitor operational performance, analyze data, and identify opportunities to improve efficiency and growth.
• Foster a culture of innovation and continuous improvement.
• Lead initiatives that support key WI Sales and SOAR strategic priorities.
• Coach and develop associates to deliver excellent experiences to clients, prospects, and internal partners.
• Influence stakeholders, anticipate needs, and resolve issues through structured problem‑solving.
• Serve as principal for assigned registered representatives, ensuring compliance with securities standards.
• Ensure adherence to organizational policies, controls, and operational standards.

Benefits

• comprehensive health care coverage and emotional well-being support
• market-leading retirement
• generous paid time off and parental leave
• charitable giving employee match program
• educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed