Director, Revenue Cycle

Rock Dental Brands•Rochester, MN

About The Position

Rock Dental Brands is seeking a Director of Revenue Cycle Management (RCM) to own the operational oversight and performance of our end-to-end revenue cycle. The Director of RCM will be the primary architect and operator of our revenue-related functions. This role is designed for a "player-coach" who possesses the strategic mindset of an executive and the tactical expertise to manage daily billing, insurance verification, claims, collections, and payer relations. The ideal candidate is a data-driven leader capable of optimizing a multi-state RCM engine to support our continued expansion.

Requirements

7–10+ years of progressive RCM leadership experience. Specific experience in a multi-site healthcare or DSO environment is highly preferred.
Bachelor’s degree in Finance, Health Administration, or a related field.
Advanced knowledge of RCM technology platforms, EHR/PMS integrations, and Excel.
A "builder" mentality. You should enjoy the challenge of refining processes in a fast-paced, high-growth environment.
Strong financial acumen with the ability to spot trends within large datasets and pivot strategy accordingly.

Nice To Haves

Experience with RCM automation is a significant plus.

Responsibilities

Manage all RCM phases: front-end (verification/pre-auth), mid-cycle (coding/charge capture), and back-end (billing/AR/collections).
Drive performance across key metrics, including Days in AR, Net Collection Rate, Clean Claim Rate, and Denial Percentage.
Identify bottlenecks in the current workflow and implement RCM best practices and automation tools to increase efficiency and cash flow.
Lead payer contracting efforts and maintain deep knowledge of reimbursement methodologies and multi-state compliance regulations.
Lead and mentor a high-performing RCM team. You will be responsible for building a culture of accountability, setting clear performance standards, and upskilling staff.
Act as the bridge between RCM and Practice Operations, ensuring clinic staff understand their impact on the revenue cycle.
Maintain rigorous oversight of third-party RCM vendors and clearinghouses to ensure they meet established Service Level Agreements (SLAs).
Translate complex billing data into actionable weekly and monthly reports for the CFO and executive leadership.
Proactively identify trends in denials or payment delays and implement corrective action plans.
Dashboard creation and updating for all aspects of RCM functions to measure efficiency and performance.
Ensure all processes remain HIPAA-compliant and adhere to internal audit standards and state-specific dental regulations.