Director, Sales - Academic Healthcare and Higher Education

Genesys•New York, NY

7d•Remote

About The Position

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Summary This role is open anywhere in the United States The Director, Sales, Academic Healthcare and Higher Education is responsible for leading and scaling a high performing sales organization focused on higher education and academic healthcare institutions across the United States. This role drives growth through strategic territory planning, accurate forecasting, and executive level customer engagement while fostering a culture of collaboration, accountability, and excellence. At Genesys, we are transforming how organizations connect with their customers by leading with empathy, innovation, and AI powered experiences. Joining Genesys means becoming part of a global organization that empowers teams to deliver meaningful outcomes for customers and communities.

Requirements

Proven experience managing and developing sales teams, including recruiting, hiring, coaching, and performance management
Knowledge of the CCaaS, Digital, and AI market for Higher Education & Academic Health markets.
Demonstrated success leading complex, enterprise level sales cycles with consistent revenue attainment
Experience selling cloud or SaaS based software solutions, preferably within CCaaS, digital engagement, or AI driven platforms
Strong ability to communicate, influence, and negotiate with executive level decision makers
Experience participating in both strategic and tactical sales planning at a regional or national level
Results oriented mindset with a passion for winning and developing high performing teams
Bachelor’s degree or equivalent professional experience
Ability to travel up to 50%

Responsibilities

Lead, recruit, hire, coach, and develop a team of Account Executives to achieve and exceed revenue targets
Own and execute regional sales strategy across new logo acquisition, expansion, and customer migration or evolution initiatives
Drive accurate forecasting, pipeline management, and strategic account planning to support predictable growth
Partner with Account Executives on complex, enterprise level sales cycles, including executive presentations, negotiations, and deal strategy
Build strong relationships with C level executives, senior stakeholders, and key influencers within academic healthcare and higher education institutions
Increase pipeline generation within existing customers and targeted prospects through proactive engagement and territory development
Collaborate cross functionally with marketing, solution consulting, customer success, and leadership teams to deliver exceptional customer experiences
Promote a results driven, inclusive, and high energy sales culture aligned with Genesys values