Director, Sales Operations

Artsy • New York, NY

5d • $165,000 - $190,000 • Hybrid

About The Position

Artsy is seeking a systems-oriented leader to own and evolve the vision of our Sales Operations Team. Reporting to the Senior Director of Marketplace Strategy and Operations, this role will oversee a broad scope of responsibilities supporting our sales and operations teams, including third-party systems infrastructure, data analytics, and AI-driven automations.
This is a hybrid role that blends strategic leadership, management, and hands-on execution: you’ll partner closely with senior leaders to define Artsy’s sales ops strategy while also rolling up your sleeves to deliver the roadmap and drive adoption across the organization.
This is a full-time hybrid role, with in-office attendance required 3 days a week.

Requirements

• You have 6+ years of experience in Sales Operations, Business Systems, or Revenue Operations
• You bring deep expertise in sales systems and infrastructure (CRM, data pipelines, integrations, and analytics platforms)
• You have a strong understanding of sales motions and pipeline optimization
• Experience migrating and consolidating systems
• You’re familiar with AI/ML applications in Sales Operations (e.g., predictive forecasting, lead scoring, workflow automation)
• You have 2+ years managing direct reports and/or technical contractors
• You have strong project management and cross-functional communication skills, with proven success working across technical and non-technical stakeholders
• You can zoom out to communicate vision to executives and zoom in to troubleshoot details with junior team members
• You have technical skills (e.g., SQL, Python, APIs) to support system integrations, reporting, and automation
• You have experience with vendor management, data privacy concepts (e.g., GDPR/CCPA), and the emerging RevOps tooling landscape

Responsibilities

• Lead strategic roadmap planning and execution for Sales Operations, identifying opportunities that impact our ability to scale revenue and efficiency
• Drive adoption of AI-powered automations and recommend use cases to increase efficiency across sales and operations
• Build reporting dashboards and analytics to provide actionable insights on sales performance, pipeline health, and operational KPIs
• Provide documentation, training, and change management to drive adoption of new processes and tools
• Act as a thought partner to senior leadership, identifying gaps, architecting solutions, and balancing tradeoffs between tech debt, new initiatives, and build vs. buy decisions
• Evolve Artsy’s sales systems ecosystem—including CRM, data platforms, integrations, and automation tools
• Own external tooling including vendor selection, management, and renewal conversations
• Own go-to-market motions for new tools, including adoption planning and cross-functional collaboration
• Partner with leadership on revenue planning, forecasting, quota setting, and pipeline coverage modeling
• Manage and mentor at least one direct report, with long-term potential to expand the team
• Advocate for best practices in system design, governance, security, and privacy

Benefits

• Opportunity to reimagine the art industry while working with a talented, diverse, international team.
• Competitive salary and equity
• Flexible time off: our culture of trust and empowerment allows employees to take the time they need away from work while still excelling in their roles
• We are a global hybrid team: most employees work from our NYC, London, or Berlin offices 2-3 days per week. (In-person expectations vary by role)
• Comprehensive healthcare & benefit options, including: medical, dental, parental leave, short- and long-term disability, Employee Assistance Program featuring free mental health support, 401k, commuter benefits, flexible spending accounts (FSA), health savings accounts (HSA), financial wellness support & resources, and more
• Professional development, including: mentoring, lunch & learns, regular training, 1:1 management, and an open feedback culture
• Engaging opportunities and internal programming globally, to foster new relationships and build upon our collaborative community. Including: happy hours, holiday parties, global "All Hands" meetings, "Artsy Salon" (a yearly exhibition of our team's creativity), attendance to art world events, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed