Director Salesforce Product Enablement

Highmark Health•Pittsburgh, PA

5d•Onsite

About The Position

JOB SUMMARY This job leads Salesforce technology enablement across multiple enterprise wide functions by providing the strategy, development, operational support and ongoing customer management for developed products & processes. Drive the overall strategy and execution of key transformational activities with clients and team. Direct and manage operational and development activities for functions enterprise-wide or in a designated major area of business. Provide leadership to cross functional teams. Collaborate with peers in other units, technology/business consultants, and various functional areas and outside consultants to deliver solutions. Manage vendor relationship (inclusive of contract negotiation/license & demand management), in conjunction with business partners, to assure alignment to strategy. Actively participate in long range strategy planning. Participate in the formulation of plans which support both strategic and near-term needs. Manage policy development to address complex issues. Define service levels and insure adherence. Create a team environment that promotes cooperation, accountability, customer focus and effective work relationships in order to attain business goals.

Requirements

10 years with Technology Products and Service Management
10 years with Product Management, Project/Program Management, and Continuous Improvement Frameworks
5 years of driving transformational change, leading teams, developing talent, and building relationships
5 years in a management or leadership role
External Customer relationship management
Advocate for change in ever-changing environment
Healthcare/Healthcare IT
Relationship management throughout customer life-cycle
Demonstrated culture change leadership skills to enable organizational transformation
Demonstrated inspirational leadership skills to create high level of employee engagement and commitment
Demonstrated strategic thinking and ability to influence innovation to establish and execute planning process
Demonstrated ability to develop and maintain strong working relationships with colleagues at different levels of the business and IT organizations, including the most senior levels within the enterprise
Demonstrated strong capabilities regarding negotiation and influence
Demonstrated strong expertise in product management and project management processes
Bachelor's degree or relevant experience and/or education as determined by the company in lieu of bachelor's degree.

Nice To Haves

Experience with Salesforce
5 years with complex initiatives in Consulting, or Healthcare or Insurance industries
5 years with Agile Development techniques and tools
Master's Degree

Responsibilities

Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.
Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
Own and drive product development for enterprise wide solutions, inclusive of aligning to current development and operational quality frameworks.
Establish the necessary IT service operating model, delivery team and processes to meet client needs.
Own and drive assigned client / business relationships; partner with enterprise points of contact to educate/integrate/manage product offerings that span our diverse business model.
Drive the overall strategy and execution of key transformational activities with clients while maintaining integrity of products.
Provide Leadership to the Division.
Lead and champion organizational change.
Encourage participation in activities that support relationship development.
Champion innovation.
Demonstrate and champion the following characteristics in fulfilling the responsibilities of the job: passion, accountability, collaboration and ethics.
Own profit and loss accountability for product areas.
Work with clients and finance to manage budget, quarterly forecast and market growth.
Other duties as assigned or requested.